AVP – Infrastructure Resilience.Injaz-Tech-TOPS-Datacenter & ATMs.MIT – Mashreq

Mashreq is hiring an Assistant Vice President for Infrastructure Resilience within its technology organisation, sitting in the team responsible for data centres and ATMs. The role, as the posting puts it, is about strengthening the bank’s technology resilience so that critical services can withstand, respond to and recover from disruption. Mashreq is one of the UAE’s oldest privately owned banks, with a long history in corporate, retail and digital banking and a presence across the region and in international financial centres.

For a bank, resilience is not optional. Customers expect payments, cards, digital channels and ATMs to work around the clock, and regulators expect banks to prove they can keep critical services running through outages, cyber incidents, hardware failures or site-level disasters. In this role you will typically work on the infrastructure side of that challenge: data centre redundancy, failover and disaster recovery design, backup and restoration testing, capacity and single-point-of-failure reviews, and the resilience of the ATM estate and its supporting networks.

Day to day, that usually involves mapping critical services to the infrastructure they depend on, running and improving DR tests, tracking recovery time and recovery point objectives, coordinating with operations, network, security and application teams, and making sure findings from incidents and tests lead to real fixes. You will also contribute to resilience reporting for senior management and support audit and regulatory reviews.

The role suits an infrastructure professional with hands-on data centre or DR experience who thinks in terms of failure scenarios, documents rigorously and is comfortable driving change across multiple technical teams.

Technology outages in banking are costly and highly visible. When payments, cards, mobile banking or ATMs fail, customers are affected immediately, transactions are lost or delayed, and the story can spread on social media within minutes. Regulators also take a close interest, and banks are expected to demonstrate that they can recover critical services within defined tolerances. Strong infrastructure resilience reduces the frequency and impact of these events. By identifying single points of failure, testing recovery plans properly and fixing what tests reveal, this role helps Mashreq avoid prolonged outages and recover quickly when something does go wrong. That protects revenue, customer trust and the bank's regulatory standing. Resilience work also improves efficiency: clearer understanding of service dependencies makes incident response faster and helps prioritise infrastructure investment where it matters most. For Mashreq's data centre and ATM estate, which underpin a large share of customer interactions, resilient infrastructure is a core part of delivering the reliable, digital-first banking experience the bank is known for.

Technology resilience has moved from a back-office concern to a board-level priority across financial services, and professionals with real hands-on experience in this area are in steady demand. An AVP role at Mashreq gives you ownership of resilience for critical infrastructure in one of the UAE's most technology-focused banks, building a track record that is highly relevant to future roles in infrastructure leadership, operational resilience, business continuity or IT risk. You will work across data centre, network, application and security teams, which develops both broad technical understanding and the influencing skills needed to drive change without direct authority. Exposure to regulatory reviews and senior reporting builds credibility with risk and audit functions, which is valuable for anyone aiming at head of infrastructure or chief technology roles in the future. The combination of data centre and ATM resilience is also distinctive, giving you experience across both core and customer-facing channels. Over time, this kind of role can lead to VP or head positions in infrastructure resilience, technology operations or enterprise architecture. Working in Dubai's financial sector also places you within a fast-growing regional market where banking technology is evolving quickly, which creates opportunities to keep learning and expanding your responsibilities. It is the kind of experience that keeps its value for years.

• Bachelor’s degree in computer science, information technology, engineering or a related field
• Solid experience in IT infrastructure, data centre operations, disaster recovery or technology resilience, ideally in banking or financial services
• Strong understanding of high availability, failover, backup and recovery architectures
• Experience planning and running DR tests and tracking RTO and RPO objectives
• Familiarity with data centre facilities, networks, storage, virtualisation and hybrid cloud environments
• Knowledge of ATM infrastructure and payment channel dependencies is an advantage
• Understanding of business continuity and operational resilience frameworks; certifications such as DRII CBCP or ISO 22301 are an advantage
• Awareness of UAE Central Bank expectations on operational resilience
• Strong documentation, coordination and stakeholder management skills