Store Supervisor – Tom Ford, The Grove – Chalhoub Group

Chalhoub Group has spent over seven decades as a partner and creator of luxury across fashion, beauty, jewellery, watches, eyewear and art de vivre categories in the Middle East, and this Store Supervisor role covers the Tom Ford boutique at The Grove in Abu Dhabi — a high-end fragrance and fashion brand where service standards sit firmly at the luxury end of retail. The role combines team supervision with the kind of personal, consultative selling luxury fragrance and beauty retail demands.

Day to day, expect supervising boutique staff during trading hours, ensuring the store’s visual merchandising and presentation meet Tom Ford’s brand standards, supporting staff with client consultations and sales, managing stock levels and replenishment, and handling escalated client needs personally when a situation calls for it. Expect a role that blends hands-on luxury selling with genuine team leadership responsibility for the boutique’s day-to-day performance.

It suits someone with luxury retail supervisory experience, ideally within fragrance, beauty, or fashion, who understands the particular blend of product knowledge, personal service and brand storytelling that luxury retail demands. Strong team leadership and genuine passion for the luxury retail client experience both matter here.

Working for Chalhoub Group offers exposure to some of the world’s most recognised luxury brands within a company with deep, long-standing relationships across the luxury retail sector in the region.

Luxury retail succeeds or fails on the quality of the in-store client experience far more than mass-market retail does, since luxury customers are paying a premium partly for the personal service and brand storytelling that accompanies the product itself. A Store Supervisor at a Tom Ford boutique directly shapes whether that experience is delivered consistently, coaching staff on client consultation technique, maintaining the visual merchandising standards luxury brands demand, and personally stepping in when a client interaction needs more senior handling. For Chalhoub Group, which partners with luxury brands specifically because of its ability to deliver retail excellence across the region, consistent store-level performance like this protects the brand partnerships that are central to the group's business model. Strong supervision also directly affects sales conversion and average transaction value in luxury retail, since well-coached staff who understand both product and client needs sell more effectively than an undersupervised team left to their own devices. In a market like Abu Dhabi with a genuinely international luxury client base, the quality of this role's leadership has real, measurable commercial impact for both the boutique and Chalhoub's broader relationship with the Tom Ford brand.

A Store Supervisor role at a Tom Ford boutique within Chalhoub Group offers genuine luxury retail leadership experience with one of the world's most recognised fashion and fragrance brands, building a combination of team management and high-end client service skills that are highly valued across the luxury retail sector. Chalhoub Group's seven-decade history and deep relationships across fashion, beauty, jewellery and watches mean strong performers have real internal mobility across the group's extensive luxury brand portfolio, not just within one boutique or brand. This role builds genuinely differentiated luxury retail expertise, including consultative selling, brand storytelling and luxury client relationship management, skills that are considerably more specialised and valuable than general retail supervision experience. People who perform well in luxury store supervision roles often progress into store manager, area manager, or luxury brand retail leadership positions, since Chalhoub's scale and brand relationships create genuine career pathways for strong performers. For someone building a career in luxury retail specifically, working within Chalhoub Group on a globally recognised brand like Tom Ford offers one of the strongest possible platforms in the region to do that. This mix of practical skill-building and brand credibility from Chalhoub Group travels well, whether the next step stays within luxury retail leadership or branches into an adjacent specialism.

• Prior supervisory experience in luxury retail, ideally fragrance, beauty, or fashion
• Strong understanding of luxury client service and consultative selling techniques
• Good team leadership and coaching skills
• Knowledge of or genuine interest in Tom Ford or comparable luxury fragrance/fashion brands
• Comfort managing stock, visual merchandising and brand presentation standards
• Strong communication skills, often multilingual given the diverse luxury client base in Abu Dhabi
• Flexibility to work retail hours, including weekends and peak shopping periods