Store Supervisor – NARS, The Galleria Al Maryah – Chalhoub Group

This Store Supervisor role is for NARS at The Galleria Al Maryah Island in Abu Dhabi, within Chalhoub Group, the Gulf’s long-standing partner and creator of luxury retail experiences across fashion, beauty, jewellery, watches, eyewear, and art de vivre. NARS is a globally recognized prestige beauty and cosmetics brand, and this role is responsible for leading the in-store team delivering that brand experience at counter level.

Expect the day-to-day to involve supervising beauty advisors or sales associates, driving sales performance and counter targets, ensuring merchandising and counter presentation meet the brand’s prestige standards, and delivering or coaching the kind of personalized customer consultation that defines luxury beauty retail. A supervisor also handles escalated customer needs and supports product and stock management at counter level.

Because NARS operates at the prestige end of beauty retail, the standard for both product knowledge and customer experience is high — customers expect genuine expertise and a polished, attentive service, not just a transaction.

It suits an experienced beauty or luxury retail supervisor with strong leadership and sales coaching skills, who understands what it takes to run a prestige counter to brand standard.

A prestige beauty counter's performance depends heavily on the quality of in-person consultation and service, and this Store Supervisor role is what keeps that standard consistent across every shift at the NARS counter. Strong supervision translates directly into counter sales performance, since a well-coached team of beauty advisors sells more effectively and builds the kind of customer relationships that drive repeat visits in prestige beauty retail. Because The Galleria Al Maryah Island is a prominent luxury retail destination, maintaining NARS's brand standards there also protects the brand's broader reputation within Chalhoub Group's portfolio and with the brand principal itself. Weak counter supervision — inconsistent merchandising, poor product knowledge, unresolved customer issues — is quickly visible to customers in this kind of high-touch retail environment and can directly affect sales and brand perception. In a market as competitive as UAE retail and hospitality, where customers have many alternatives close by, the consistency of this kind of front-line role is one of the simplest and most direct ways a brand protects repeat business rather than losing customers to a competitor down the street.

Supervising a prestige beauty counter like NARS within Chalhoub Group offers genuine exposure to how luxury retail brand standards are delivered and maintained at the point of sale, which is valuable, specialized experience within the beauty and luxury retail sector. The role builds strong sales coaching and team leadership skills specific to prestige retail, where selling is built around genuine product expertise and personalized consultation rather than volume-driven transactions. Chalhoub Group represents a wide portfolio of luxury fashion, beauty, and lifestyle brands across the region, so strong performance as a Store Supervisor often opens pathways toward Counter Manager, Area Manager, or broader retail leadership roles across other brands within the Group's extensive luxury retail network. For someone building a long-term career in prestige beauty or luxury retail management, this role offers both brand-specific expertise and the backing of one of the region's most established luxury retail groups. For someone early in their working life, roles like this one are also where fundamental workplace habits get built — punctuality, teamwork, and handling pressure calmly — which tend to matter more to future employers than the specific tasks of any one job. Because retail and hospitality brands in the UAE operate at real scale, strong performers in frontline roles like this one are often noticed quickly by management, which creates a genuine, visible path toward supervisory responsibility for anyone who takes the role seriously.

• Previous supervisory experience in beauty, cosmetics, or luxury retail, ideally at counter or boutique level
• Strong sales leadership skills, with a track record of driving counter or team sales performance
• Excellent product knowledge or the ability to quickly master brand-specific product training
• Strong coaching skills to develop beauty advisors’ consultation and selling techniques
• High standards for merchandising, counter presentation, and grooming consistent with a prestige beauty brand
• Excellent customer service and complaint-resolution skills
• Strong communication skills, often across a multicultural, multilingual customer base