Operations Executive (UAE), Amazon Now – Amazon

This Operations Executive role sits within Amazon Now, Amazon’s fast-delivery commerce business across MENA, and focuses on keeping third-party (3P) store operations and delivery service partner (DSP) performance running smoothly on the last mile. The role exists because fast delivery promises are only as good as the operational execution behind them, and someone has to own that execution on the ground.

Expect the work to involve monitoring daily performance of 3P store operations, working directly with delivery service partners to resolve service issues, ensuring Amazon’s operating policies are followed consistently, and escalating systemic problems rather than just firefighting one-off issues. Because this is a customer-facing delivery promise, small operational breakdowns can have an outsized effect on customer experience, so the role carries real accountability for day-to-day service quality.

There’s also a continuous improvement dimension: identifying patterns in delivery delays or store fulfillment errors, and working with store and DSP partners to fix root causes rather than repeatedly patching the same problem. The role requires being comfortable on the ground, not purely behind a dashboard — site visits and direct partner conversations are part of the job.

It suits someone with experience in last-mile logistics, retail operations, or delivery management who is comfortable with a fast pace, clear accountability for measurable service metrics, and working across internal and external partners to get results.

Last-mile delivery is the single most visible part of a fast-commerce promise to the customer — it's the moment the brand's reliability is proven or broken. This Operations Executive role sits exactly at that pressure point, making sure 3P store operations and delivery service partners actually deliver on what Amazon Now promises customers. When this role is done well, delivery delays get caught and corrected before they become a pattern, and small operational issues at individual stores get resolved before they erode customer trust at scale. Because fast-delivery businesses compete heavily on reliability and speed, operational execution quality at this level directly affects whether customers keep choosing the service over alternatives. The role also generates the ground-level insight that regional leadership needs to know whether DSP partnerships and store operations are actually working as designed, which shapes decisions about which partners to scale and which processes need to change. Because operational roles like this one sit upstream of the customer experience, problems caught here never reach a customer at all, which makes this kind of work disproportionately valuable relative to how visible it is day to day.

This role gives someone hands-on, high-intensity exposure to how a large-scale last-mile delivery network actually operates day to day, which is a different and more grounded skill set than planning logistics from a corporate office. Working directly with delivery service partners and store operations teaches practical problem-solving under real time pressure, and builds a genuine understanding of where fast-delivery businesses succeed or fail operationally. Being inside Amazon Now also means exposure to sophisticated operational tooling and performance metrics used to run one of the most demanding delivery models in commerce, which is valuable knowledge in an industry that is only growing. The combination of metrics ownership, partner management, and root-cause problem-solving built in this role is strong preparation for future operations management roles, whether that's a larger regional operations leadership position within Amazon or a similar role at another logistics, quick-commerce, or retail operator. For someone who wants a career in operations leadership rather than a desk-based support function, this kind of ground-level ownership early on tends to accelerate progression because it proves the ability to manage real operational accountability, not just analyze it. The operational discipline built in a role like this — accuracy, consistency, and calm problem-solving under time pressure — is exactly what hiring managers look for when considering someone for their first supervisory step, which makes this kind of role a credible launching point rather than a dead end.

• Experience in last-mile logistics, delivery operations, retail operations, or a similar operational role
• Track record of managing performance against measurable service-level targets
• Comfort working directly with external delivery or store partners to resolve operational issues
• Strong problem-solving skills with a bias toward fixing root causes, not just symptoms
• Ability to work in a fast-paced, metrics-driven operational environment
• Willingness to be on the ground at stores or delivery hubs, not purely desk-based
• Clear communication skills across internal teams and external operating partners