Account Manager – Abu Dhabi – Talabat

Talabat, part of the Delivery Hero Group, is the leading food and grocery delivery platform across the MENA region, and this Account Manager role focuses on the Abu Dhabi market, responsible for managing relationships with the restaurant and vendor partners whose businesses run through the Talabat platform. Account management at Talabat sits at the intersection of partner success and platform growth — the role exists because happy, well-performing vendor partners drive more orders, which benefits both sides.

Day to day, the role likely involves managing a portfolio of restaurant or vendor accounts, helping partners optimise their presence and performance on the platform, resolving operational issues that come up, and identifying opportunities to grow order volume or expand the partnership commercially. It requires both relationship-building skill and genuine commercial acumen — understanding what actually drives a restaurant’s performance on a delivery platform, not just maintaining a friendly relationship.

It suits an experienced account manager or business development professional, ideally with exposure to the food delivery, hospitality, or FMCG sector, who’s comfortable managing a varied portfolio of partner relationships in a fast-moving, metrics-driven business.

Account managers are the direct link between Talabat's platform performance and the restaurant and vendor partners whose order volume drives the business, which makes this role a genuine revenue driver rather than a purely administrative relationship-management function. A well-managed partner account tends to perform better on the platform -- more consistent order volume, fewer operational complaints, stronger menu or catalogue optimisation -- all of which flow directly through to Talabat's commission-based revenue from that partner. In a market as competitive as Abu Dhabi's food and grocery delivery sector, where restaurants and vendors often have multiple platform options, the quality of account management is also a real factor in partner retention; vendors who feel well supported are considerably less likely to deprioritise or leave a platform for a competitor. Because Talabat operates at the scale it does across the MENA region, improvements an account manager drives with individual partners also inform broader patterns the business can apply across its wider partner network.

Account management experience at Talabat offers direct exposure to one of the region's most prominent technology-driven consumer businesses, and the commercial, relationship, and data-informed decision-making skills this role builds are in strong demand across the broader q-commerce, delivery, and tech sector in the Gulf. Being part of the Delivery Hero Group also carries international credibility, given Delivery Hero's scale and public market listing, which strengthens the external value of this experience on a resume well beyond the UAE market. Account managers who perform well in a fast-moving, metrics-driven environment like Talabat's are typically well positioned for senior account management, key account, or commercial strategy roles over time, either within Talabat's growing regional operation or at other platform businesses looking for proven partner-management talent. The Abu Dhabi market focus also gives this role a degree of local market depth that's valuable for anyone building a long-term commercial career in the capital's fast-growing tech and delivery sector specifically. It's also worth noting that account managers who've worked within Delivery Hero's global systems and reporting standards often find those skills translate cleanly into other major platform businesses across the region, well beyond food delivery specifically, which broadens the realistic set of next steps considerably over the following several years.

• Proven account management or business development experience, ideally in food delivery, hospitality, or FMCG
• Strong relationship-management skills, able to balance partner satisfaction with commercial goals
• Comfortable working with performance data to identify growth opportunities for partner accounts
• Good problem-solving skills for resolving operational issues raised by vendor partners
• Clear, confident communication and negotiation skills
• Based in or willing to work the Abu Dhabi market specifically