Account Manager – Abu Dhabi – Talabat

Talabat, part of the Delivery Hero Group and listed on a regional stock market index, relies on strong relationships with the restaurants and vendors that make up its marketplace, and this Account Manager role owns that relationship for a portfolio of partners covering Abu Dhabi. It’s a commercial, partner-facing role rather than a purely administrative one.

The work involves managing day-to-day partner relationships, helping vendors optimise their presence and performance on the platform, resolving operational or commercial issues as they come up, and identifying growth opportunities within the existing partner base. Because restaurant and vendor performance on a delivery platform is driven by factors like menu presentation, pricing, and promotional participation, a good Account Manager actively advises partners rather than just checking in periodically.

It suits someone commercially minded and relationship-driven, comfortable managing a portfolio of partners with different needs and sophistication levels, from a small independent restaurant to a larger multi-outlet brand. Experience in account management, vendor relationship management, or B2B sales within e-commerce, FMCG, or hospitality is directly relevant.

Based with a focus on the Abu Dhabi market, the role sits within Talabat’s wider commercial team, giving an Account Manager exposure to how one of the region’s leading delivery platforms manages its vendor base at scale.

A delivery platform's value to customers depends entirely on the quality and performance of the restaurants and vendors on it, which makes this Account Manager role directly responsible for a meaningful slice of Talabat's commercial performance in Abu Dhabi. A well-managed partner who gets good advice on menu presentation, pricing, and promotions typically performs better on the platform, which increases order volume and, in turn, Talabat's own commission revenue from that partner. Strong relationship management also reduces partner churn — a vendor who feels supported is far less likely to deprioritise the platform or move exclusively to a competitor — which protects the breadth and quality of the marketplace customers see when they open the app. Because Talabat operates as a public company, consistent commercial performance across markets like Abu Dhabi also matters to how the business is viewed by investors, adding a layer of accountability to account management work that goes beyond the individual partner relationship.

Account management inside a large, multi-sided marketplace like Talabat builds a genuinely commercial skill set — relationship management, data-informed advisory conversations, and portfolio prioritisation — that transfers directly into senior account management, partnership, or commercial leadership roles across e-commerce, FMCG, or hospitality sectors. Managing a varied portfolio of restaurant and vendor partners, from small independents to larger brands, builds versatility that a role focused on a single large account wouldn't offer, exposing an Account Manager to a much wider range of commercial situations and negotiation styles. Being part of a publicly listed, regionally significant platform like Talabat also adds genuine weight to a CV, since the scale and visibility of the business signals to future employers that the work carried real commercial accountability. The advisory side of the role — helping partners improve their own performance — also builds consultative skills that are valued well beyond account management, into business development or strategic partnership roles later on. For someone building a long-term career in commercial or partnership roles, this is a strong, credible proving ground. It also builds genuine resilience, since not every partner conversation goes smoothly, and learning to stay constructive through a difficult one is a skill that compounds over a career.

• Experience in account management, vendor relationship management, or B2B sales, ideally in e-commerce or hospitality
• Strong relationship-building skills, comfortable managing partners of varying size and sophistication
• Commercially minded, able to identify and act on growth opportunities within existing accounts
• Confident communicator in English and Arabic, able to advise partners credibly
• Comfortable working with performance data to support recommendations to partners
• Organised, able to manage a varied portfolio of accounts simultaneously
• Willingness to travel locally within Abu Dhabi to meet partners in person as needed