Sales Supervisor | Retail | Toys “R” Us, Mercato Mall – Al-Futtaim Group

Al-Futtaim is hiring a Sales Supervisor for the Toys “R” Us store at Mercato Mall in Dubai. Al-Futtaim, one of the region’s largest diversified family businesses, operates Toys “R” Us stores in the UAE as part of its retail portfolio. The posting describes the role as bridging the gap between sales staff and store management, with success depending on building long-term customer relationships, achieving business objectives, managing store operations, leading by example and maintaining high standards.

As a Sales Supervisor, you will lead the sales floor during your shifts. That typically means organising the team’s tasks and break schedules, coaching sales assistants on product knowledge and service, making sure sections are replenished and presented to standard, handling customer escalations, and tracking sales against daily targets. When the Store Manager is not present, you may be the most senior person on duty, responsible for opening or closing procedures, cash handling oversight and making on-the-spot decisions.

Toy retail has strong seasonal peaks, and supervisors play a key role in preparing the store and team for them: setting up promotions and displays, managing staffing and keeping the store running smoothly when footfall surges. Day to day, you will also support stock deliveries, price changes, inventory counts and loss prevention procedures, and feed back observations on what customers are asking for.

The role suits someone with retail experience, ideally including some time leading a team, who enjoys coaching others, stays calm under pressure, and takes pride in delivering a fun, well-organised shopping experience for families.

Sales Supervisors have a direct effect on store performance because they shape what happens on the shop floor hour by hour. A supervisor who deploys the team effectively during busy periods, coaches staff to engage customers and keeps sections well stocked will convert more visits into sales and increase average spend. In a family-focused store like Toys "R" Us, a smooth, friendly experience encourages repeat visits for future birthdays and holidays. Supervisors also protect standards and margins: correct promotional setup, accurate pricing, careful cash handling and attention to loss prevention reduce errors and shrinkage. Handling customer issues quickly and fairly prevents small problems from becoming complaints or negative reviews. By acting as the link between staff and management, supervisors ensure that targets and priorities are understood on the floor and that management hears about issues early. Developing sales assistants also improves retention and builds a pipeline of future supervisors, strengthening the store over time.

A Sales Supervisor role is an important step on the path to retail management. You will develop practical leadership skills, such as organising a team, coaching individuals, handling escalations and making decisions in real time, while continuing to stay close to customers. These experiences are exactly what employers look for when promoting people to assistant store manager and store manager positions. Working with Al-Futtaim, which operates many retail brands in the UAE, offers structured processes, training and the potential for internal moves as your career grows. You will also gain a solid understanding of store operations, from stock management and visual merchandising to cash control and loss prevention. Supervising during peak seasons builds resilience and planning skills that are valuable in any retail environment. The skills you develop are transferable across retail sectors, giving you flexibility in your future career. Over time, successful supervisors may move into assistant store manager, store manager or area roles, or into specialist functions such as visual merchandising or operations support. For a retail professional ready to take on more responsibility and lead a team, this role offers a meaningful step forward with an established and respected employer in the region. It is a clear and practical step up.

• High school diploma; a diploma or degree in business or retail management is an advantage
• Retail sales experience, including some supervisory or team leader responsibility
• Ability to coach and motivate a sales team
• Strong customer service and complaint handling skills
• Understanding of store operations, visual merchandising and stock management
• Comfort with sales targets, basic reporting and point-of-sale systems
• Knowledge of cash handling and loss prevention procedures
• Good communication skills in English; Arabic or other languages are an advantage
• Flexibility to work shifts, including weekends and peak seasons