Sales Assistant | Retail | Toys “R” Us, Zahia City Center – Al-Futtaim Group

Al-Futtaim is hiring a Sales Assistant for the Toys “R” Us store at City Centre Al Zahia. Al-Futtaim, one of the region’s largest diversified family businesses, operates Toys “R” Us stores in the UAE as part of its retail portfolio. The posting describes a role that plays a critical part in driving store sales and delivering excellent customer service, while keeping the store clean and well presented.

Working in a toy store is different from most retail. Customers are often parents, grandparents and gift buyers trying to find the right item for a child’s age, interests or a birthday, and children themselves are frequently part of the visit. As a Sales Assistant, you will help customers find products, suggest options by age and budget, answer questions about features and safety, and process sales accurately when needed. Seasonal peaks around school holidays, Eid, back-to-school and year-end gifting can be very busy, and keeping the experience fun and organised matters.

The other half of the role is store presentation. Toy stores can become untidy quickly, so you will spend time replenishing shelves, keeping aisles organised, setting up promotions and displays, checking price labels and supporting stock deliveries and counts. Following loss prevention and safety procedures, such as keeping walkways clear and handling stock properly, is part of daily work.

The role suits someone friendly, energetic and patient, who enjoys helping families, likes keeping things neat, and is comfortable on their feet during long, busy shifts. Retail experience is helpful, but attitude and reliability are just as important.

In a toy store, the shopping experience strongly influences sales. Parents often arrive unsure what to buy, and a helpful Sales Assistant who suggests age-appropriate options or popular items can turn browsing into a purchase and increase the value of each basket. Good service also brings families back for future birthdays and holidays, building loyalty in a category with many alternatives online. Store presentation is equally important: well-stocked, tidy shelves help customers find products quickly, reduce lost sales from items hidden in the wrong place and make the store more inviting for children and parents alike. Accurate pricing and promotional setup prevent disputes at checkout and protect margins. During peak seasons, when a large share of annual sales can be concentrated into a few weeks, a reliable and energetic sales team is essential to capturing demand. Following safety and loss prevention procedures also protects customers, staff and stock. Small habits add up quickly.

A Sales Assistant role at Toys "R" Us is a cheerful and practical way to start or build a retail career with Al-Futtaim, one of the region's most respected business groups. You will learn the fundamentals of retail: customer service, product knowledge, merchandising, stock handling and point-of-sale operations. These skills apply across all kinds of retail and customer-facing jobs. Al-Futtaim operates many retail brands and formats, so strong performers may find opportunities to grow into roles such as senior sales assistant, sales supervisor, visual merchandiser or stock controller, and over time into store management. Working in a family-focused store also develops patience, communication and problem-solving skills that are valued in any job dealing with the public. You will gain experience handling busy peak seasons, which builds resilience and teamwork. Being part of a large group also means access to structured training and clear expectations, which helps you develop a professional approach to work. If you enjoy creating positive experiences for children and families, this role can be genuinely rewarding day to day while giving you a strong foundation for a longer retail career in the UAE with an established employer. Many retail careers start in exactly this kind of role, and it is a solid place to learn.

• High school diploma or equivalent
• Previous retail or customer service experience is an advantage
• Friendly, patient manner with families and children
• Interest in toys, games or children’s products is a plus
• Ability to keep shelves and displays tidy and well organised
• Basic numeracy and comfort using a point-of-sale system
• Good spoken English; Arabic, Hindi, Urdu or Tagalog are helpful
• Flexibility to work retail shifts, including weekends, holidays and peak seasons