Last Mile Dispatch Coordinator – E-commerce – Al Tayer Group

Al Tayer Group is hiring a Last Mile Dispatch Coordinator for its e-commerce operations in the UAE. Al Tayer Insignia, the luxury retail arm of Al Tayer Group, has spent more than four decades bringing international fashion and lifestyle brands to the UAE and the region, and the group also runs the luxury e-commerce platform Ounass. For an online luxury business, the final leg of delivery is where the customer experience is won or lost, and this role sits right at that point.

Last mile dispatch coordinators make sure orders leave the warehouse and reach customers on time and in perfect condition. In practice, that typically means planning and allocating daily delivery runs, coordinating with in-house drivers and third-party courier partners, monitoring deliveries in real time, handling exceptions such as failed attempts, address issues or rescheduling requests, and keeping customer service teams informed so they can update customers. Same-day and next-day promises, scheduled deliveries and returns collections all add complexity.

Luxury e-commerce raises the bar further. Customers expect punctual, polished deliveries, careful handling of high-value items and clear communication at every step. You will work closely with warehouse, customer service and logistics partners to keep standards high, and you will track performance indicators such as on-time delivery, first-attempt success and delivery cost, flagging trends and suggesting improvements.

The role suits an organised, quick-thinking coordinator with experience in courier, logistics or e-commerce fulfilment operations, who is comfortable with dispatch and tracking systems, communicates clearly under pressure and cares about getting the details right for every order.

For an online luxury retailer, delivery is the moment the brand becomes physical. A late, mishandled or poorly communicated delivery can undo the effort that went into product curation, marketing and customer service, while a smooth, punctual one reinforces trust and encourages repeat purchases. A capable dispatch coordinator protects that experience every day. The role also has a direct cost impact. Last mile delivery is one of the most expensive parts of e-commerce fulfilment, and failed delivery attempts, inefficient routes and excess courier usage all add up. Good planning and exception management improve first-attempt success rates and reduce cost per delivery. Real-time monitoring helps catch problems before they reach the customer, and accurate reporting gives management the visibility needed to evaluate courier partners and service levels. During peak periods such as major sales events, strong dispatch coordination is essential to handle volume surges without damaging service. All of this supports Al Tayer Group's position in the competitive UAE luxury e-commerce market.

Last mile logistics is one of the most dynamic and fast-growing areas of retail operations, driven by the rapid expansion of e-commerce across the GCC. Working as a dispatch coordinator for a luxury retailer gives you hands-on experience in high-standard fulfilment, where precision and customer experience matter as much as speed. You will build skills in route planning, partner management, exception handling and performance tracking, all of which are valued across e-commerce, courier and logistics companies. Al Tayer Group's scale, with a large portfolio of brands across stores and online channels, provides exposure to a sophisticated retail operation and opportunities to grow within the group over time. Common next steps include senior dispatch coordinator, last mile supervisor, logistics operations manager or courier partner manager roles, and the analytical side of the job can lead toward logistics planning or operations analytics. You will also develop strong problem-solving and communication skills, as each day brings new challenges that require quick, sensible decisions. Experience in luxury e-commerce fulfilment is a strong differentiator on any logistics CV in the UAE. For an organised, energetic coordinator who enjoys solving practical problems and wants to grow in modern retail logistics, this role offers a strong foundation and visible impact.

• Diploma or bachelor’s degree in logistics, supply chain, business or a related field
• Experience in last mile delivery, dispatch, courier operations or e-commerce fulfilment in the UAE
• Familiarity with route planning, dispatch and delivery tracking systems
• Experience coordinating drivers and third-party courier partners
• Good knowledge of UAE geography and delivery areas
• Ability to handle delivery exceptions and customer escalations calmly
• Working knowledge of Excel for tracking and reporting delivery KPIs
• Clear communication skills in English; Arabic, Hindi or Urdu is an advantage
• Flexibility to work shifts, including weekends and peak sale periods