Aldar Deploys AI Agents for Construction Updates and After-Sales Support

Aldar Properties has deployed an agentic artificial intelligence system with technology company Globant to support customer service. The solution uses Salesforce Agentforce and Data 360 and is designed to handle customer interactions around the clock.

Two AI agents focus on common points in the property journey: visibility into construction progress and after-sales support. The tools are integrated into Aldar’s digital customer experience, allowing routine questions to be addressed more quickly while maintaining access to the company’s service channels.

The deployment moves Aldar beyond a limited AI pilot and into day-to-day operational use. It reflects a wider shift among regional property companies toward automated service systems that can use connected customer and project data.