Team Lead Account Management – Talabat

Talabat’s marketplace runs on thousands of restaurant and retail partners across the UAE, and a Team Lead in Account Management is responsible for both leading a team of account managers and personally owning the relationships with a portfolio of key partners. It’s a role that mixes people leadership with hands-on commercial account work, part of Delivery Hero’s wider regional operation.

Day to day, expect to coach and manage a small team of account managers — reviewing their partner portfolios, helping them solve commercial or operational issues, and holding them accountable to targets — while also managing your own set of important partner relationships directly. That means negotiating commercial terms, helping partners optimize their presence on the platform (menu, pricing, promotions), and resolving escalations that a partner’s regular account manager can’t close alone.

This suits someone with solid account management experience who’s ready to lead a team, comfortable balancing coaching responsibilities with their own commercial targets, and genuinely interested in how a food and grocery delivery marketplace actually creates value for the businesses on it.

The health of Talabat's marketplace depends directly on how well its restaurant and retail partners are performing on the platform — partners who are well-managed, properly optimized, and commercially satisfied stay active, list more products, and run more promotions, all of which drives order volume and revenue for Talabat. A Team Lead in Account Management multiplies that impact by both managing their own key relationships and coaching a whole team to do the same well, which means the role's effectiveness shows up across a much larger share of the partner base than an individual contributor role would. Poorly managed partner relationships, by contrast, lead to churn — partners leaving for a competing platform or reducing their investment in their Talabat presence — which is expensive to reverse once trust has eroded. In a competitive Gulf food delivery market with multiple platforms fighting for the same restaurants and customers, the quality of account management is a genuine competitive differentiator, not just an operational function, and this role sits right at the centre of building and protecting that advantage.

This role offers a genuinely useful combination for anyone building toward senior commercial leadership: real people management experience alongside hands-on account ownership, which together build both the coaching skills and the commercial instincts that senior account management, partnerships, or sales leadership roles require. Working within a fast-moving marketplace business like Talabat also builds sharp commercial pattern recognition — understanding what makes a partner succeed or struggle on a platform is a skill that transfers directly to any marketplace, e-commerce, or platform business. Because Talabat is part of the larger Delivery Hero group, which operates across many markets globally, strong performers in team lead roles often have visibility and mobility into bigger regional or group-level commercial roles over time. For someone who wants to build a career in marketplace commercial leadership specifically, few sectors move as fast or teach as much about partner economics as food and grocery delivery currently does in the Gulf region. It's also worth noting that leading a small commercial team in a fast-moving marketplace tends to compress years of typical management learning into a much shorter timeframe, simply because targets and feedback loops move so quickly. That speed of learning is a real advantage for anyone aiming at senior commercial leadership sooner rather than later in their career.

• Several years of account management or partner relationship experience, ideally in marketplace, e-commerce, or delivery platforms
• Prior experience leading or mentoring a small team is strongly preferred
• Strong commercial negotiation skills and comfort with performance data
• Bachelor’s degree in Business, Marketing, or a related field
• Excellent relationship management and problem-solving skills
• Comfort working in a fast-paced, target-driven environment
• Arabic and English language skills are an advantage