Delivery Partner Manager, AE, MEATR DSP – Amazon

Amazon’s last-mile delivery in much of the world runs through Delivery Service Partners — independently owned courier companies that operate under Amazon’s brand and standards. This role manages the relationship with those partner businesses across the MEATR region (Middle East, Africa, Turkey, Russia), acting as what Amazon describes as equal parts advisor and operating partner: not managing DSPs as vendors from a distance, but coaching them as businesses.

Day to day, the work involves reviewing each DSP’s operational performance — delivery metrics, safety records, cost efficiency, driver management — and working directly with DSP owners and their leadership teams to improve it. That can mean helping a partner rethink route planning, tightening up safety practices, improving driver retention, or working through the financial and operational challenges of running a growing delivery business. It’s relationship management, but with real operational substance behind it.

Because DSPs are independent businesses, not Amazon employees, a large part of the role is influence rather than direct authority — building enough trust and credibility with partner leadership that recommendations actually get implemented. That requires genuinely understanding small business operations, not just Amazon’s internal metrics, and translating Amazon’s standards into practical guidance a partner can act on with their own resources and constraints.

This suits someone who enjoys a mix of operations, coaching, and account management — comfortable reading performance data, but equally comfortable in a conversation with a business owner about what’s realistic for their operation. Experience in logistics, operations management, or business consulting/coaching translates well, especially for anyone who wants exposure to how last-mile delivery actually gets run at scale.

Delivery Service Partners are the backbone of Amazon's last-mile delivery network across much of the MEATR region, which means their performance directly shapes the customer experience — on-time delivery, package condition, driver professionalism — as well as cost efficiency for the broader delivery network. A Delivery Partner Manager who coaches partners effectively toward better safety, efficiency, and reliability has a compounding effect across every package that partner delivers going forward, not just a single operational fix. This role also carries real safety stakes. DSP drivers are on the road constantly, and improvements in safety practices — route planning, vehicle maintenance, driver training — reduce real risk to drivers and the public, not just a metric on a dashboard. Because DSPs operate independently, Amazon's influence over these outcomes runs entirely through relationships like this one; there's no direct operational lever otherwise. There's also a business-sustainability dimension: helping a DSP run a healthier, more efficient operation supports that partner's own viability as a business, which in turn stabilizes Amazon's delivery capacity in that region. A DSP that struggles financially or operationally eventually becomes a capacity risk for Amazon too, so effective partner management is protective in both directions.

This role offers something genuinely distinctive: real operating exposure to how independent businesses are built and run, from inside a coaching relationship, layered on top of Amazon's own operational rigor and data discipline. Few roles combine account management, operations consulting, and hands-on coaching this directly — most people either manage internal operations or manage external accounts, rarely both at once with this level of operational depth. Working across the MEATR region also means exposure to a wide range of business environments, regulatory contexts, and operational maturity levels among partners, which builds a versatility that's hard to develop in a single-market role. Learning to translate the same operational standard into practical guidance for very different businesses is a skill that transfers directly into consulting, franchise management, partner or channel management, and broader operations leadership roles. The coaching dimension of the role is particularly valuable career-wise: building the ability to influence people who don't report to you, backed by data and genuine operational understanding rather than authority, is one of the harder professional skills to develop and one of the most transferable, whether the next step is deeper into operations, general management, or a more strategic partnerships role. Because the work sits at the intersection of logistics operations and small business realities — cash flow, staffing, driver retention, local market conditions — it also builds a practical, ground-level understanding of business operations that's valuable well beyond Amazon, including for anyone who might eventually want to run or advise a business themselves.

• Experience in operations management, logistics, account management, or business consulting/coaching
• Strong analytical skills, with the ability to interpret operational and performance data
• Excellent relationship management and influencing skills, particularly with external business owners
• Understanding of last-mile delivery operations, or willingness to learn the DSP model quickly
• Ability to travel across the MEATR region to visit partner operations
• Strong communication skills for coaching conversations at multiple levels of a partner organization
• Comfort operating with significant ambiguity and adapting guidance to different partner business contexts
• Bachelor’s degree in business, logistics, operations, or a related field, or equivalent practical experience