Sr. Program Manager, Product Safety and Compliance team – Amazon

This Senior Program Manager role sits inside Amazon’s Product Safety and Compliance function, based out of Dubai and covering the wider MENA region. The team exists to make sure that everything Amazon sells or ships into the region actually clears the regulatory bar for that market, which in the Gulf and broader Middle East can mean anything from consumer electronics standards to chemical labelling rules to import documentation that changes by country. It is a policy and risk role wrapped around a very operational business, so the person in it has to be comfortable moving between a spreadsheet of open compliance cases and a room full of legal, retail, and technology stakeholders who all want a different answer.

Day to day, the job is about interpreting how regional safety and regulatory requirements apply to specific product categories and specific selling scenarios, then turning that interpretation into a workable process that the rest of the business can follow without a compliance background of their own. That means writing and maintaining playbooks, running audits of how policies are actually being followed on the ground, and building the kind of dashboards and metrics that let leadership see where risk is building up before it becomes a problem. A large part of the role is also stakeholder management: Selling Partner teams want listings live quickly, Legal wants exposure minimised, Customer Service needs to know what to tell a customer who received a recalled product, and this role has to keep all of those groups moving in the same direction.

It suits someone who has already spent a few years in compliance, regulatory affairs, quality, or trust-and-safety work, ideally somewhere with e-commerce or physical product complexity, and who is genuinely comfortable with ambiguity rather than just tolerant of it. Amazon’s compliance function moves fast and the regulatory landscape across the Gulf states is not static, so the role rewards someone who can build a defensible position from partial information rather than waiting for a perfect answer.

It is also a strong fit for someone who wants exposure to how a company of Amazon’s scale actually manages regulatory risk across borders, since the work touches almost every part of the business that puts a physical product in front of a customer.

A role like this protects Amazon from some of the most consequential risks a marketplace faces: a non-compliant or unsafe product reaching a customer, a regulator taking action against the business, or a category being suspended in a market because the paperwork wasn't in order. Getting product safety and compliance right at the program level means sellers can list products with confidence, customers can trust what they buy, and the business can expand into new categories or countries without each expansion becoming a legal fire drill. In a region where regulatory frameworks are still maturing and vary meaningfully between the UAE, Saudi Arabia, and other GCC markets, having someone who can translate that patchwork into consistent internal policy is what allows the wider retail and vendor teams to move quickly instead of second-guessing every listing. The knock-on effect shows up in fewer product recalls, fewer customer complaints escalating into regulatory scrutiny, and a cleaner audit trail if a government body ever asks Amazon to demonstrate how it manages safety risk. It is unglamorous work in the sense that success looks like nothing happening, but the cost of it going wrong, in fines, reputational damage, or lost selling rights, is exactly why the role exists at the senior program manager level rather than being left to a junior generalist.

Compliance and product safety experience gained inside a company operating at Amazon's scale is a genuinely transferable credential. Very few employers in the region run programs of this complexity, so someone who has built playbooks, run audits, and managed regulatory risk across multiple GCC markets comes out of this role with a skill set that's in demand across retail, logistics, and any consumer-facing business expanding into the Middle East. The role also builds a specific kind of judgment that's hard to teach in a classroom: how to make a defensible call when the regulation itself is ambiguous or the local guidance hasn't caught up with the business reality, and how to document that reasoning so it holds up under scrutiny later. Because the role sits at the intersection of legal, operations, and retail, it also builds broad organisational literacy. Someone in this seat learns how a large multinational actually makes decisions when different functions have competing priorities, which is valuable preparation for a future general management or regional leadership track. The stakeholder management alone, working with Legal, Selling Partner teams, Customer Service, and Technology on a regular basis, is the kind of cross-functional exposure that usually only comes with more seniority elsewhere. For someone aiming at a longer-term career in regulatory affairs, trust and safety, or risk leadership, this is a role that compounds quickly: the network built here, both internally at Amazon and externally with regional regulators, tends to open doors well beyond the immediate job.

• Several years of experience in regulatory compliance, product safety, quality assurance, or risk management, ideally in retail, e-commerce, or a regulated consumer goods environment
• Working knowledge of how product safety and import regulations are structured in the UAE and/or wider GCC markets
• Strong program management skills: the ability to run multiple compliance workstreams at once and track them to closure
• Experience working cross-functionally with legal, operations, and technology teams on policy interpretation and implementation
• Comfort with data: building and reading dashboards, audit trackers, and risk metrics
• Clear written and verbal communication, since much of the role involves translating regulatory language into operational guidance
• Bachelor’s degree in a relevant field; a background in law, engineering, or supply chain is a plus but not mandatory