Senior Sales Associate – CB2 – MOE – Majid Al Futtaim

This Senior Sales Associate role is with CB2 at Mall of the Emirates, part of Majid Al Futtaim’s lifestyle retail portfolio. CB2 is a modern furniture and home decor brand, and this role sits within store operations, where the job is about translating Majid Al Futtaim’s customer service standards into real, in-the-moment interactions with shoppers browsing furniture and home pieces that are often a genuine investment for them.

Day to day, this means actively engaging customers on the shop floor, understanding what they actually need – a specific piece, a styling solution, something that fits a space they’re describing – and guiding them toward the right product and purchase decision. As a Senior Sales Associate, the role also carries some informal mentorship weight, helping newer associates understand the brand’s standards and selling approach, alongside maintaining visual merchandising standards that keep the store looking the way CB2’s brand expects.

Because furniture purchases tend to involve more consideration than typical retail impulse buys, this role benefits from genuine product knowledge and patience with customers who are comparing options rather than buying on the spot.

This suits someone who enjoys retail sales with substance – helping customers make considered decisions about their homes – within a well-known international lifestyle brand.

In furniture and home retail, the quality of the in-store sales interaction has an outsized effect on conversion compared to lower-consideration retail categories, because customers are weighing fit, style, and value rather than making a quick decision. A Senior Sales Associate who genuinely understands the CB2 product range and reads customer needs well converts more browsers into buyers and builds the kind of customer confidence that leads to repeat visits for future home purchases. Because this role also carries informal mentorship responsibility for newer associates, the quality of this one person's work doesn't just affect their own sales - it raises the floor for the whole store's customer service standard over time. For a Majid Al Futtaim lifestyle brand operating inside a major mall like Mall of the Emirates, consistent, high-quality in-store experience is also what differentiates the brand from competitors selling similar product in the same retail environment. It is the kind of contribution that rarely gets celebrated loudly but is noticed immediately the moment it is missing.

Retail sales experience within a recognized international lifestyle brand like CB2, backed by Majid Al Futtaim's scale and training standards, is a strong foundation for a retail career - building genuine selling skill, product and merchandising knowledge, and customer service judgment that transfers across furniture, home, and broader lifestyle retail. The senior associate tier specifically builds early leadership experience through informal mentorship of newer team members, which is exactly the track record retail employers look for when considering someone for an Assistant Store Manager or Store Manager role. Majid Al Futtaim's size and portfolio of retail and lifestyle brands across the region also means genuine internal mobility for strong performers, whether that's moving into store management, visual merchandising, or a buying or planning function longer term. For someone building a retail career with real brand recognition on their resume, this role offers a credible and visible step forward. Those habits travel well beyond this specific employer, which is part of why experience like this tends to open more doors than it closes, even for someone who isn't yet sure exactly which direction they want their career to take. It is also the kind of experience that reads clearly on a resume, since it reflects real ownership of a defined set of outcomes rather than a vague list of responsibilities.

• Previous retail sales experience, ideally within furniture, home decor, or a lifestyle brand environment
• Strong customer service orientation with genuine product knowledge or willingness to build it quickly
• Comfort guiding customers through considered, higher-value purchase decisions
• Basic understanding of visual merchandising standards and store presentation
• Clear communication skills, with the ability to informally support and guide newer sales associates
• Ability to work retail hours, including weekends and peak shopping periods
• Positive, proactive attitude on the shop floor