Senior Enterprise Architect – Customer Experience – Majid Al Futtaim

This Senior Enterprise Architect role sits within Majid Al Futtaim Global Solutions, the technology and shared-services arm supporting the group’s wide portfolio of businesses across retail, shopping malls, entertainment, and hospitality. The role focuses specifically on Customer Experience architecture — the technology systems and integrations that shape how customers interact with Majid Al Futtaim’s brands, from loyalty and personalization platforms to the digital touchpoints across its retail and leisure businesses.

As a senior architecture role, the job involves leading enterprise architecture, technology strategy, and business architecture development specifically for the customer experience domain — meaning this person shapes how different systems (CRM, loyalty, digital commerce, personalization engines) connect and work together coherently across a large, diversified business group rather than designing a single application in isolation. That requires both deep technical architecture expertise and a strong understanding of how customer experience strategy translates into technical requirements.

This suits a senior technology professional with genuine enterprise architecture experience — someone comfortable operating at a strategic level, influencing technology decisions across multiple business units, while still being technically credible enough to guide detailed architecture decisions. Experience specifically in customer experience, CRM, or loyalty technology domains is a strong asset.

Working within Majid Al Futtaim Global Solutions offers a genuinely unusual combination: enterprise-scale architecture challenges spanning a large, diversified retail and leisure group, with real business complexity because of how many customer-facing brands and channels are involved.

Customer experience is one of the clearest competitive differentiators in retail and leisure businesses today, and the technology architecture behind it — how loyalty, personalization, and digital touchpoints connect and share data — directly determines whether that experience actually feels seamless to a customer or fragmented across different brands and channels. This Senior Enterprise Architect role shapes that foundation for a group as diversified as Majid Al Futtaim, where customers may interact with malls, retail brands, and entertainment venues under the same umbrella and increasingly expect a consistent, connected experience across all of them. Getting this architecture right has real commercial consequences: better-integrated customer data and personalization capability drives higher engagement and loyalty, while poor architecture leads to duplicated effort, inconsistent customer experience, and technology debt that becomes increasingly expensive to unwind. Because this is an enterprise-level role rather than a single-project one, the architectural decisions made here influence technology investment and customer experience strategy across the group for years, making it a genuinely high-leverage position within Majid Al Futtaim's broader digital transformation efforts.

Enterprise architecture roles focused specifically on customer experience technology are in strong demand as more large organizations invest heavily in personalization, loyalty, and connected digital experiences, and this role puts you at the center of that work for a large, genuinely diversified business group. You'll build senior-level expertise spanning enterprise architecture, customer experience technology strategy, and cross-business-unit influence — a combination of skills that's highly sought after and relatively rare, since most architecture roles are more narrowly scoped to a single platform or business unit. Working across Majid Al Futtaim's diverse portfolio — retail, malls, leisure, entertainment — gives you exposure to a breadth of customer experience challenges that's unusual even for a senior architect, and that breadth is a genuine differentiator on a resume aimed at future CTO, Head of Architecture, or Chief Digital Officer-track roles. This is also a role with real strategic visibility within the organization, since customer experience architecture decisions here touch multiple business units and senior stakeholders, building the kind of executive exposure and influence experience that accelerates a path toward technology leadership positions, whether within Majid Al Futtaim or at another major regional or global business. It's also a role where the problems are genuinely hard enough to keep a senior architect intellectually engaged, rather than repeating familiar patterns from a smaller, simpler organization.

• Significant experience in enterprise architecture, ideally with a focus on customer experience, CRM, or digital platform architecture
• Strong understanding of technology strategy development and how it connects to broader business architecture
• Experience architecting solutions that integrate across multiple systems and business units in a large organization
• Ability to translate business and customer experience strategy into concrete technical architecture decisions
• Strong stakeholder management skills for influencing technology direction across diverse business units
• Familiarity with loyalty, personalization, or digital commerce platforms is a strong advantage
• Senior-level experience operating at both strategic and detailed technical levels