Business Analyst – instashop – Talabat

This Business Analyst role is with instashop, the Dubai-headquartered online local marketplace that’s been part of the Delivery Hero family — and operating under the Talabat brand — since 2020. instashop is the leading online grocery and local marketplace platform in the UAE and Egypt, so this role sits within a fast-moving q-commerce business where data-driven decision making genuinely shapes day-to-day operations, not just quarterly strategy.

As a Business Analyst, the role involves digging into operational and commercial data — order patterns, delivery performance, partner or vendor metrics, customer behavior — to identify trends, flag problems, and support decision-making across different parts of the business. That typically means building reports and dashboards, running ad hoc analysis to answer specific business questions, and working closely with operations, commercial, or product teams to translate data findings into practical recommendations.

This suits someone genuinely comfortable with data — SQL, spreadsheets, and analytical tools — who also has the communication skills to translate technical findings into recommendations that non-technical stakeholders can act on. Q-commerce and delivery businesses generate a huge volume of operational data, so curiosity about what that data actually reveals matters as much as technical analytical skill.

Being part of the Delivery Hero group, the world’s largest online food and grocery delivery platform by many measures, means this role sits within a genuinely global company with strong analytical culture and access to resources and benchmarks well beyond a standalone regional business.

In a q-commerce business like instashop, where speed and operational efficiency are core to the customer proposition, good data analysis is what separates decisions based on genuine insight from decisions based on assumption. This Business Analyst role directly supports that: identifying which delivery patterns are underperforming, which partner or vendor relationships need attention, or where customer behavior is shifting in ways that should influence commercial strategy. Because instashop operates at real scale across the UAE and Egypt, even small analytical insights — a delivery route inefficiency, a category where conversion is dropping — can have meaningful cumulative impact once acted on across the whole platform. This role also has a quieter but important function: building reports and dashboards that let other teams monitor performance themselves, rather than requiring a bespoke analysis every time a question comes up, which makes the whole organization more data-literate and faster-moving over time. In a competitive, fast-growing q-commerce market, the speed and quality of internal decision-making is a genuine competitive advantage, and that speed depends heavily on analysts who can turn raw operational data into clear direction quickly.

Business analyst experience within a fast-moving q-commerce business like instashop gives you exposure to genuinely high-volume, high-velocity operational data — a different scale and pace of analytical work than most traditional industries offer, and one that's increasingly what employers look for in data and analytics talent. You'll build strong, practical skills in SQL, dashboarding, and translating data into business recommendations that actually get acted on, which are core, highly transferable skills across any data-driven industry. Being part of the Delivery Hero group specifically means access to global best practices, benchmarks, and analytical tooling that a smaller standalone company couldn't offer, which accelerates how quickly you develop as an analyst. Q-commerce and delivery is also one of the fastest-growing sectors globally, so building deep analytical expertise in this space now positions you well for future roles as the industry continues to mature and demand more sophisticated data capability. Strong performers in analyst roles at companies like this typically have a clear path toward senior analyst, analytics manager, or a move into more strategic commercial or product roles that build directly on strong data fluency — a career trajectory that's well-recognized and in-demand across the broader tech and e-commerce industry. It also gives you a genuinely strong portfolio of real, high-stakes analysis to point to, rather than academic case studies, when applying for more senior analytics roles later.

• Experience in a business analyst, data analyst, or similar analytical role, ideally in e-commerce, delivery, or a fast-moving digital business
• Strong SQL and spreadsheet skills for querying and analyzing operational data
• Ability to translate data findings into clear, actionable business recommendations
• Experience building reports or dashboards for ongoing business monitoring
• Strong communication skills for working with non-technical stakeholders across operations and commercial teams
• Comfort working in a fast-paced environment with frequently shifting priorities
• Genuine analytical curiosity about operational and customer behavior data