Senior Enterprise Architect – Customer Experience – Majid Al Futtaim

This Senior Enterprise Architect role sits within Majid Al Futtaim Global Solutions in Dubai, focused specifically on customer experience architecture across the group’s businesses — shopping malls, retail, leisure, and entertainment destinations. Majid Al Futtaim Global Solutions is the shared technology function supporting the wider group, and this role leads enterprise architecture work at the intersection of technology strategy and how customers actually experience the brand.

The role covers leading enterprise architecture for customer experience systems, technology strategy, and business architecture development — essentially designing how technology platforms across the group connect and work together to support a coherent customer experience, whether that’s loyalty, digital engagement, in-mall experience technology, or e-commerce touchpoints. This is a senior technical leadership role: defining architectural standards, guiding technology decisions across business units, and translating business strategy into a coherent, scalable technology architecture rather than hands-on development work.

It suits a senior technology professional with genuine enterprise architecture experience — someone who can operate at the intersection of business strategy and technical design, has led architecture decisions across multiple systems or business units before, and is comfortable being a senior technical voice in conversations that are as much about business strategy as they are about technology.

Customer experience across a group as diverse as Majid Al Futtaim — spanning malls, retail brands, and leisure destinations — depends on technology systems that actually work together coherently rather than as disconnected platforms bolted onto each individual business unit. This Senior Enterprise Architect role exists to design and enforce that coherence, making sure loyalty, digital engagement, and customer-facing technology decisions across the group support a genuinely unified customer experience rather than a fragmented one. Poor architecture decisions at this level compound expensively over time — systems that don't integrate well create both a worse customer experience and higher long-term technology costs to maintain and eventually untangle. Good architecture, by contrast, is largely invisible to customers but directly enables the seamless, connected experience that a modern customer expects from a major retail and leisure group, and it gives the business genuine technology agility to launch new customer experience initiatives without rebuilding foundational systems each time.

Senior Enterprise Architect roles focused specifically on customer experience are a genuinely valuable and somewhat rare specialisation, sitting at the intersection of two disciplines — enterprise architecture and customer experience strategy — that are usually treated separately. Building deep expertise in that intersection is a strong differentiator for anyone aiming at Chief Architect, Head of Technology Strategy, or CTO-adjacent roles later in their career, since customer experience technology is an increasingly central concern for consumer-facing businesses everywhere. Working within Majid Al Futtaim Global Solutions means operating across a genuinely diverse business — malls, retail, leisure — which builds a breadth of architecture experience that's hard to get at a company with a single, narrower business model. Majid Al Futtaim's scale as one of the region's largest consumer-facing groups also means access to significant technology investment, senior stakeholder visibility given the seniority of the role, and a genuine platform to shape customer experience technology strategy at a meaningful scale. For a senior architecture professional, this role offers both deep technical scope and real proximity to business strategy — exactly the combination that positions someone for the most senior technology leadership roles in the consumer and retail sector. That kind of senior architectural credibility also tends to open doors to advisory or board-level technology conversations later in a career, well beyond the scope of the role itself.

• Extensive experience in enterprise architecture, ideally with a focus on customer experience or digital platforms
• Strong understanding of technology strategy and how it aligns with broader business objectives
• Track record leading architecture decisions across multiple systems or business units
• Experience with customer experience technologies such as CRM, loyalty platforms, digital engagement tools, or e-commerce systems
• Relevant enterprise architecture certification (e.g. TOGAF) is a strong advantage
• Excellent stakeholder communication skills for translating technical architecture into business terms and vice versa
• Bachelor’s degree in Computer Science, Information Systems, or a related field; advanced degree is a plus