Senior Associate – Workplace Tech – Chalhoub Group

Chalhoub Group, the Middle East’s leading partner for luxury brands across fashion, beauty, jewellery, watches, eyewear, and art de vivre, is hiring a Senior Associate for Workplace Tech in Dubai. This is an internal IT role, focused on the technology that supports Chalhoub’s own employees and offices, rather than the group’s luxury retail or e-commerce systems.

The role covers the practical side of workplace technology: supporting employee hardware, software, and collaboration tools, troubleshooting day-to-day IT issues, maintaining workplace tech standards across Chalhoub’s offices, and likely contributing to broader workplace technology projects as the group modernizes its internal tools. In a company managing a large, distributed workforce across multiple luxury brand partnerships, reliable workplace tech is what keeps everyone else able to do their jobs.

It suits someone with solid IT support or workplace technology experience who’s comfortable being a hands-on problem-solver for internal technology issues, and who takes genuine pride in making sure colleagues’ day-to-day tech experience is smooth and professional – especially fitting for a company whose whole brand is built on polish and attention to detail.

Workplace technology is invisible when it works and very visible when it doesn't - every employee across Chalhoub Group's offices depends on reliable hardware, software, and collaboration tools to do their own jobs, whether that's managing a luxury brand partnership or running retail operations, so a Senior Associate who keeps that technology running smoothly has an outsized, if quiet, effect on overall organizational productivity. For a company built on representing some of the world's most prestigious luxury brands, there's also a reputational dimension: internal technology that's polished and reliable reflects the same standard of excellence Chalhoub applies to its external brand partnerships and customer experience. As Chalhoub continues to grow and modernize its operations across the region, a strong workplace tech function is part of the foundation that lets the rest of the business focus on its actual commercial priorities instead of fighting technology friction. It also protects Chalhoub's reputation internally as an employer, since a frustrating day-to-day tech experience is one of the more common, avoidable sources of employee dissatisfaction inside any large, distributed organization.

Workplace technology roles inside a large, sophisticated organization like Chalhoub Group give someone broad, practical IT exposure - supporting a genuinely diverse set of hardware, software, and collaboration tools across a large, multi-brand workforce builds a well-rounded technical skill set that's valued across the wider corporate IT and end-user computing field. Being part of Chalhoub, a seven-decades-old leader in luxury retail and distribution across the Middle East, also means exposure to how IT operates inside a company managing complex relationships with major global luxury brands, which is a distinctive environment compared to a purely tech-sector employer. Strong performers in workplace tech roles typically progress toward IT Team Lead, Workplace Technology Manager, or broader IT operations roles, and this kind of corporate end-user support experience, especially at a company with Chalhoub's reputation, is a solid, portable credential across the broader UAE and GCC corporate IT sector. It also builds a genuinely broad technical skill set across hardware, software, and collaboration platforms, which keeps career options open across both specialist infrastructure roles and broader IT leadership paths, depending on where interest and aptitude lead over time. That versatility keeps a technology career genuinely open-ended rather than narrowly specialized too early. It's a strong, flexible foundation for a long-term technology career inside or outside Chalhoub.

• Experience in IT support, workplace technology, or end-user computing roles
• Strong troubleshooting skills across hardware, software, and collaboration tools
• Good understanding of workplace IT standards and security basics
• Comfortable supporting a diverse employee base across multiple offices or locations
• Strong communication and customer-service mindset toward internal colleagues
• Relevant IT certifications (e.g., CompTIA, ITIL fundamentals) are an advantage
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience