Job Description
Amazon’s last-mile delivery network in the UAE runs through a web of independent Delivery Service Partners, and the Logistics Executive on the Delivery Partner Management team is the person keeping that network performing. Based in Dubai, this role sits inside Amazon’s broader Operations organization, acting as the day-to-day link between Amazon and the delivery partner companies that get packages to customers’ doors.
The work is operational and metrics-driven: tracking delivery partner performance against targets like on-time delivery and safety, flagging issues before they become customer-facing problems, and working directly with partner leadership to fix root causes – whether that’s route planning, staffing, or vehicle availability. Expect a fast pace, a lot of data, and a lot of direct conversations with partner teams who are themselves under pressure to hit daily delivery volumes.
It suits someone who’s comfortable being customer-obsessed and data-driven at the same time – someone who can look at a dashboard, spot where a delivery station is underperforming, and then go have the conversation that actually fixes it. Prior experience in logistics, supply chain, transportation, or operations management is the natural background, and UAE market knowledge is a real advantage given how locally specific last-mile delivery constraints (traffic, building access, address formats) can be.
Impact of the Job
Last-mile delivery is the part of Amazon's business customers actually see and judge the company on - it's the difference between a package arriving on time, intact, and as promised, or not. The Delivery Partner Management team exists because Amazon doesn't run its own delivery fleet for most of this volume; it depends on a network of partner companies, and the quality of that network is only as good as the oversight behind it. A Logistics Executive who catches a struggling delivery station early, and works with the partner to fix staffing or routing, prevents a chain reaction of late deliveries, poor reviews, and customer complaints that would otherwise land directly on Amazon's reputation in the UAE market. This role also protects Amazon's cost base: inefficient delivery partners cost more per package and strain the relationship, so good partner management keeps the whole last-mile network both reliable and commercially sustainable as Amazon continues to grow its footprint across the UAE.
Job Seeker Benefit
This role gives someone a genuinely operational view of how a hyperscale e-commerce company actually gets physical goods to physical doors, which is a very different skill set from the warehouse or fulfillment-center side of logistics. Working the partner-management side means developing real negotiation and relationship-management skills, because the people on the other side of the table run their own businesses and have their own constraints - you learn to influence without direct authority, which is a durable skill that transfers well beyond logistics. There's also heavy exposure to operational data: reading performance dashboards, identifying trends, and turning numbers into decisions is a core Amazon discipline, and people who do it well here tend to move into broader Operations Manager or Area Manager roles with larger partner portfolios. Because Amazon's delivery network structure is now the template a lot of regional logistics and delivery companies are trying to replicate, experience managing Amazon delivery partners is well regarded across the wider UAE and GCC logistics sector - at delivery startups, third-party logistics providers, and retail companies building out their own last-mile capability. It's a strong, practical foundation for anyone aiming at a logistics or supply chain leadership career. It's a strong foundation for a logistics career with real staying power in a market where last-mile delivery keeps growing.
Suggested Resume Keywords
Consider including these terms in your resume for this role:
Requirements
- Experience in logistics, supply chain, transportation, or last-mile delivery operations
- Comfortable working with performance data and KPIs to drive operational decisions
- Strong stakeholder management skills to work directly with external delivery partner companies
- Problem-solving mindset with a bias for fast, practical fixes
- Familiarity with the UAE delivery landscape (traffic patterns, address/access challenges) is an advantage
- Comfortable in a fast-paced, metrics-heavy environment
- Bachelor’s degree or equivalent practical experience in a relevant field
Interview Questions to Prepare For
Tell me about a time you identified an operational problem from data before it became visible elsewhere.
Proactive use of metrics, not just reactive firefighting.
How would you handle a delivery partner consistently missing on-time targets?
Root-cause thinking, partnership approach rather than purely punitive.
Describe your experience managing external vendors or partners rather than internal teams.
Influence without authority, relationship management.
What UAE-specific delivery challenges do you think matter most, and why?
Local market awareness (traffic, addressing, access).
How do you prioritize issues across multiple delivery stations at once?
Triage ability, structured prioritization.
Tell me about a time data contradicted your initial assumption about a problem.
Intellectual honesty, data-driven decision making.
How do you stay calm when a partner pushes back on feedback?
Composure, diplomacy, firmness when needed.