Housekeeping Supervisor – Landmark Group

This Housekeeping Supervisor role is with Citymax Hotels, Landmark Group’s homegrown regional hotel brand, developed to serve the growing need for quality, value-for-money accommodation across the GCC. Landmark Group is one of the region’s largest omnichannel retailers and India’s top home and fashion retailer, with hospitality as a genuine part of its broader portfolio, and housekeeping is one of the operational backbones of any hotel brand’s guest experience.

The role involves supervising the housekeeping team’s daily operations — assigning rooms and tasks, checking cleaning quality against brand standards, managing linen and supply inventory, and training and coaching housekeeping staff to maintain consistent standards across the property. As a supervisory role, it also means handling scheduling, staff performance, and escalated guest issues related to room cleanliness or maintenance, acting as the link between frontline housekeeping staff and hotel management.

This suits someone with prior housekeeping experience who’s ready to step into a leadership role — strong attention to detail matched with genuine people-management skills, since motivating and holding a team to consistent standards is central to the job. Organizational skill for managing inventory, scheduling, and quality checks across a full property matters alongside hands-on housekeeping knowledge.

Being part of Landmark Group’s hospitality portfolio means working within an established, growing hotel brand with clear operational standards, rather than an independent, unsupported property.

Room cleanliness and presentation is one of the most consistently cited factors in hotel guest satisfaction and reviews, which makes this Housekeeping Supervisor role directly tied to Citymax Hotels' reputation and repeat business. A well-run housekeeping team, held to consistent standards through this supervisory role, is what keeps guest experience reliable across every room and every stay, rather than dependent on which individual staff member happened to clean a particular room. Efficient inventory and supply management also has a real cost impact — proper linen and supply management avoids both wasteful overstocking and the operational disruption of running short during busy periods. Strong team leadership matters too: housekeeping roles often have higher turnover than other hotel departments, and a supervisor who trains and motivates staff well contributes directly to staff retention, which in turn protects consistency and reduces the cost and disruption of constant retraining. As a growing regional brand within Landmark Group's hospitality portfolio, Citymax's ability to deliver consistent quality across multiple properties depends heavily on strong housekeeping supervision at each individual location.

Stepping into a Housekeeping Supervisor role is a genuine leadership step up within hospitality operations, building people-management, scheduling, and quality-control skills that are the foundation for further progression into Executive Housekeeper or broader hotel operations management roles. Being part of Citymax Hotels within Landmark Group's growing hospitality portfolio gives you exposure to established operational standards and training frameworks, which builds stronger, more transferable supervisory experience than working in a smaller, less structured property. You'll develop practical inventory management and team leadership skills that are valued across the broader hospitality industry, not just within one hotel brand, since consistent quality control and team motivation are core challenges at any hotel property. As Landmark Group continues expanding its Citymax brand across the region, supervisors who build a strong track record are well positioned for advancement into Executive Housekeeper or broader hotel management roles as new properties open or existing ones need experienced leadership. For anyone building a long-term career in hotel operations or hospitality management, this kind of hands-on supervisory experience — managing both people and operational standards — is a credible, well-recognized step toward more senior hospitality leadership roles. It's also a role where the results of good leadership are immediately visible, in guest satisfaction and team morale alike, which makes the impact of your work genuinely easy to see.

• Prior experience in hotel housekeeping, with some supervisory or team-lead experience preferred
• Strong attention to detail for maintaining consistent cleaning and room quality standards
• People-management skills for training, coaching, and motivating a housekeeping team
• Experience managing linen, supplies, and inventory for a hotel-scale operation
• Ability to handle scheduling and staff performance issues fairly and effectively
• Good communication skills for coordinating with hotel management and resolving guest-related issues
• Comfort working shift-based hospitality hours, including weekends