General Technician – Landmark Group

This General Technician role is with Citymax Hotels, a ‘homegrown’ regional hotel brand envisioned and developed by Landmark Group, one of the GCC’s largest omnichannel retailers and hospitality groups spanning the Middle East, India, Southeast Asia, and Africa. The role sits within hotel engineering/maintenance operations — responsible for keeping a hotel’s physical infrastructure and equipment running safely and reliably for both guests and staff.

Day to day, the role covers general maintenance and repair work across a range of hotel systems — electrical, plumbing, HVAC, and general building upkeep — responding to maintenance requests from guest rooms and public areas, and carrying out preventive maintenance checks to catch issues before they affect guests. In a hotel environment, response time and discretion matter: maintenance issues often need fixing quickly and with minimal disruption to guests staying on-site.

This suits someone with genuine hands-on technical skill across multiple trade areas — a true generalist rather than a narrow specialist — who’s comfortable working in an occupied hospitality environment where guest experience always factors into how a job gets done. Reliability and a calm, professional manner when interacting with guests matter alongside technical competence.

Being part of Landmark Group’s hospitality portfolio means working within an established brand with proper operational standards and support, rather than an independent, unsupported maintenance setup.

In hospitality, maintenance issues that go unresolved or are handled poorly directly affect guest experience and, ultimately, a hotel's reviews and reputation — a broken air conditioning unit or a slow-to-fix plumbing issue can turn an otherwise good stay into a negative review. This General Technician role is directly responsible for preventing that outcome at Citymax Hotels, catching issues proactively through preventive maintenance and resolving guest-reported problems quickly and professionally when they do arise. Because the role covers general maintenance across multiple systems rather than a single specialty, it also provides operational flexibility for the hotel — issues can often be resolved by one person rather than requiring multiple specialist call-outs, which keeps both response times and maintenance costs more manageable. Consistent, reliable maintenance also protects the hotel's physical assets over the longer term, since preventive care extends equipment lifespan and avoids more costly emergency repairs later. For a regional brand like Citymax within Landmark Group's broader hospitality portfolio, maintaining consistent property standards across locations is also part of what protects the brand's overall reputation as it continues to grow across the GCC, Middle East, India, Southeast Asia, and Africa.

Working as a General Technician in hotel maintenance builds a genuinely broad, versatile technical skill set — covering electrical, plumbing, HVAC, and general building systems — that's valuable across facilities and maintenance roles well beyond hospitality specifically. Being part of an established, growing hotel brand like Citymax within Landmark Group gives you exposure to proper operational standards and structured maintenance practices, which is a stronger foundation than working in a smaller, less structured maintenance setup. You'll also build hospitality-specific skills — working professionally and discreetly in an occupied guest environment — that are genuinely valued in hotel engineering roles specifically, since not every skilled technician is comfortable or experienced working around guests. As Landmark Group's hospitality footprint continues to grow across multiple regions, strong technicians who build a track record often have real opportunities to progress into senior technician, maintenance supervisor, or chief engineer roles within the group's hotel portfolio over time. For anyone building a long-term career in facilities or hotel engineering, this kind of broad, hands-on generalist experience within a structured hospitality brand is a strong and credible foundation to build toward supervisory or engineering leadership roles. It's also steady, in-demand work — skilled maintenance technicians are needed everywhere, which gives you genuine job security while you build your experience and reputation.

• Technical qualification or trade experience across general maintenance areas (electrical, plumbing, HVAC, or general building systems)
• Prior experience in hotel, facilities, or building maintenance, ideally in hospitality
• Ability to diagnose and resolve maintenance issues efficiently and safely
• Comfort working in an occupied guest environment with appropriate discretion and professionalism
• Experience with preventive maintenance routines and basic equipment upkeep
• Reliability and flexibility for shift-based hotel operations, including responding to urgent requests
• Good communication skills for coordinating with hotel operations and front-of-house teams