End User Support Senior Specialist – VIP IT Support – Majid Al Futtaim

Majid Al Futtaim Global Solutions is looking for an End User Support Senior Specialist to provide responsive, high-touch IT support to the organization’s VIP user base, typically senior executives and leadership who need issues resolved immediately and without friction. This is end user support at its most demanding tier: fast response times, discretion, and a service style that goes well beyond a standard helpdesk ticket queue.

Day to day, expect to handle hardware and software troubleshooting, device setup and configuration, and proactive support that catches problems before a VIP user even notices them. Working within MAF Global Solutions means supporting IT across a huge, diversified group, shopping malls, retail, leisure, and corporate functions, so the role also involves staying current on a wide range of systems and devices rather than one narrow stack.

Majid Al Futtaim Holding’s scale as a major shopping mall, retail, and leisure operator means this role carries real visibility internally; VIP support specialists who perform well build strong relationships with senior leadership and a reputation for reliability that opens doors within the broader IT organization.

When a senior executive's device fails or a critical system goes down right before an important meeting, the cost of delay is not measured in minutes of lost productivity, it is measured in missed decisions, stalled deals, and a leadership team's confidence in the IT function itself. A VIP Support Specialist who resolves these issues quickly and discreetly protects both business continuity and the organization's broader trust in its IT department. Because Majid Al Futtaim operates across multiple business lines simultaneously, malls, retail, leisure, and corporate functions, a single executive's downtime can have ripple effects across decisions that touch several parts of the business at once. Beyond the immediate fix, the way this role is handled shapes how leadership perceives the entire IT organization: fast, professional, low-drama support builds the kind of trust that makes it easier for IT to get backing for larger technology investments later. There's also a discretion dimension unique to VIP support, handling sensitive executive devices and data responsibly protects the company from both security and reputational risk. In a large, fast-moving conglomerate, this role is a small team with an outsized effect on how smoothly leadership itself is able to operate day to day.

VIP IT support is one of the highest-visibility entry points into enterprise IT leadership, because the role puts a specialist in direct, regular contact with senior executives who notice and remember good service. That visibility translates into real career momentum inside a large organization like Majid Al Futtaim, specialists who build a strong reputation here often find faster paths into IT management, infrastructure leadership, or broader enterprise support roles than peers working purely in back-office support queues. The breadth of systems and devices supported across MAF's mall, retail, leisure, and corporate businesses also builds genuinely wide technical exposure, far more varied than a single-business-unit IT role would offer. Executive support experience is additionally a strong credential on its own, it signals to future employers that someone can be trusted with sensitive situations, work calmly under pressure, and represent IT professionally to non-technical stakeholders at the most senior level. The soft skills built here, discretion, composure, rapid prioritization, are durable and transferable well beyond IT support itself. For someone early in an IT career looking to build both technical range and internal visibility quickly, VIP support is one of the more strategically smart roles to take, even though it demands a lot of responsiveness day to day.

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent hands-on experience
• Several years of end user support experience, ideally including executive or VIP-level support
• Strong troubleshooting skills across hardware, operating systems, and common enterprise software
• Excellent communication skills and a calm, discreet, service-first manner under pressure
• Experience with device provisioning, mobile device management, and remote support tools
• Ability to prioritize and respond rapidly when multiple urgent requests land at once
• Comfortable working flexible hours when senior leadership availability requires it