Emirati Talent – Customer Service Coordinator – City Center Al Zahia – Majid Al Futtaim

Majid Al Futtaim is hiring a Customer Service Coordinator at City Centre Al Zahia in Sharjah, as part of its Emirati Talent program – a front-of-house role within one of the region’s leading shopping centre and mixed-use developers, where customer experience is a core differentiator against competing malls and leisure destinations.

The role covers coordinating day-to-day customer service operations at the mall – handling visitor inquiries, managing service desk operations, coordinating with retail tenants on customer-facing issues, and keeping the overall visitor experience consistent with the standard Majid Al Futtaim expects across its shopping centre portfolio. Experience in a reputed shopping centre or luxury hospitality environment, in the GCC or abroad, is specifically called out as relevant background for this one.

It suits an Emirati candidate with genuine customer service or hospitality experience who wants to build a career within one of the region’s larger retail and leisure groups, in a role that’s visible, people-facing, and central to how visitors experience the mall day to day.

A shopping centre's visitor experience is often decided in small moments - a quick resolution at the service desk, a well-handled complaint, clear directions when someone's lost - and this Customer Service Coordinator role is where those moments get managed consistently across the mall. City Centre Al Zahia competes for footfall against other leisure and retail destinations in Sharjah and the wider UAE, and visitor experience quality is one of the more direct levers Majid Al Futtaim has over whether people choose to come back. Because the role also coordinates with retail tenants, it has a knock-on effect on how consistent the customer experience feels across the whole property, not just at the information desk. For a group as focused on "great moments" as part of its brand identity as Majid Al Futtaim is, this kind of frontline coordination role is a meaningful piece of actually delivering on that promise.

Customer service coordination at a major shopping centre builds a genuinely broad skill set - stakeholder coordination, service recovery, operational problem-solving under time pressure - that's valued across retail, hospitality, and leisure industries well beyond a single mall. Being part of Majid Al Futtaim's Emirati Talent program specifically means structured development support aimed at building long-term UAE national leadership within the group, which is a meaningfully different career track from a standard customer service hire. Majid Al Futtaim operates a large portfolio of shopping centres, hotels, and leisure destinations across the region, so strong performers in a role like this often have visibility into broader opportunities across that portfolio as they build experience. The skills built here - handling a visitor complaint calmly, coordinating a resolution across multiple teams, keeping composure during a busy weekend rush - also transfer cleanly into retail operations, guest relations, or hospitality management roles elsewhere in the region, making this a solid foundation for a customer experience career regardless of where it eventually leads. The program's structure also means feedback on performance tends to be more direct and development-focused than in a typical frontline hire, since the explicit goal is building long-term Emirati leadership rather than simply filling a seat.

• UAE National, per the Emirati Talent scope of this role
• Prior experience in a shopping centre, luxury hotel, or broader hospitality customer service role
• Strong interpersonal and problem-solving skills for handling visitor inquiries and issues
• Comfort coordinating across multiple stakeholders, including retail tenants and mall operations teams
• Professional, polished communication style suited to a premium customer-facing environment
• Flexibility to work mall operating hours, including weekends and peak periods