Co-branded Credit Card Manager – Chalhoub Group

Chalhoub Group is hiring a Co-branded Credit Card Manager in Dubai to oversee its co-branded credit card program — a loyalty and payments partnership typically run jointly with a banking partner, designed to deepen customer spend and loyalty across the group’s luxury fashion, beauty, and lifestyle retail portfolio. This is a specialized role at the intersection of retail loyalty strategy and financial services partnership management.

The role involves managing the day-to-day and strategic relationship with the banking or card issuing partner, overseeing program performance (enrollment, spend, redemption), and working across marketing, finance, and retail teams to ensure the card program genuinely drives loyalty and incremental spend across Chalhoub’s brand portfolio. It requires comfort working with both commercial retail stakeholders and the more regulated, structured world of financial services partnerships.

This suits someone with experience in loyalty programs, co-branded financial products, or retail-bank partnership management, comfortable managing a program that sits between two different industries with different operating norms.

A well-run co-branded credit card program is one of the more powerful loyalty tools available to a large, multi-brand retail group, because it ties customer spend to tangible rewards across the entire portfolio rather than a single brand — a customer who holds and actively uses the card has real incentive to concentrate more of their luxury and lifestyle spend within Chalhoub's brands specifically. Managing this program well directly affects retention and share-of-wallet in a way that few other loyalty mechanisms can match, since the financial incentive is ongoing rather than a one-time promotion. It also carries real reputational and compliance weight — because the program involves a banking or card issuing partner, poor management (unclear terms, redemption friction, compliance gaps) creates risk not just for customer satisfaction but for the partnership itself. This role sits at exactly that intersection, and getting it right protects both a meaningful loyalty revenue stream and Chalhoub's standing with its financial services partner.

Managing a co-branded credit card program is a genuinely specialized skill that sits at the intersection of retail loyalty, marketing, and financial services — a combination that's relatively rare and therefore valuable, since few professionals have deep experience in both worlds simultaneously. Building this expertise at Chalhoub Group, across one of the region's most established luxury retail portfolios, positions someone strongly for senior loyalty, partnerships, or retail-financial-services roles later on, whether that's within a larger retail group, a bank's co-brand partnerships division, or a fintech serving the retail loyalty space. The stakeholder management skill built here — balancing a bank partner's requirements against a retail group's commercial goals — is also a distinctive and transferable form of partnership management experience that's valued well beyond this specific niche, useful in any role that requires managing a complex, cross-industry commercial relationship. It's also a role that builds direct, board-level-relevant experience presenting program performance to senior stakeholders, since loyalty program results are typically reviewed regularly by both the retail group's and the banking partner's leadership teams. That kind of senior stakeholder exposure early in a career is genuinely valuable, since it builds the presentation confidence expected of more senior loyalty and partnerships roles.

• Experience managing a loyalty program, co-branded credit card, or similar retail-financial services partnership
• Strong stakeholder management skills for working with banking/card issuing partners alongside internal marketing, finance, and retail teams
• Analytical skills for tracking and improving program performance metrics (enrollment, spend, redemption rates)
• Understanding of the regulatory and compliance considerations involved in financial services partnerships
• Strong project management skills for coordinating program initiatives across multiple departments
• Commercial acumen — able to connect card program performance to broader retail loyalty and revenue goals
• Experience in retail, luxury retail, or financial services is highly relevant