Aftersales Executive – Linde | Al-Futtaim Automotive | FAMCO | Dubai – Al-Futtaim Group

Al-Futtaim is hiring an Aftersales Executive for Linde within FAMCO, part of Al-Futtaim Automotive, in Dubai. Al-Futtaim is one of the region’s largest diversified family businesses, with operations spanning automotive, retail, electronics, real estate and other sectors. Linde is a well-known brand of forklifts and material handling equipment, and the aftersales side of the business keeps customers’ fleets running through spare parts, attachments and related support.

The posting describes the role as driving sales growth in spare parts, attachments and related products, building customer relationships, achieving sales targets and coordinating internal resources to ensure seamless operations. In practice, that typically means managing a portfolio of customers who operate Linde equipment, such as warehouses, logistics companies, manufacturers, retailers and ports, understanding their fleets and usage, and proactively offering the parts, attachments and solutions they need to reduce downtime.

You will usually prepare quotations, follow up on enquiries, negotiate pricing within guidelines, and coordinate with the parts warehouse, service workshop and logistics teams so that orders are fulfilled accurately and on time. Monitoring customer purchase patterns, identifying opportunities such as planned maintenance kits or attachment upgrades, and keeping accurate records in CRM or ERP systems are important parts of the job. Strong aftersales performance often depends on reliability and responsiveness as much as price.

The role suits someone with aftersales, parts sales or B2B sales experience in material handling, automotive or industrial equipment, who has good technical understanding, enjoys building long-term customer relationships and is organised enough to coordinate several internal teams.

Aftersales is one of the most profitable and stable parts of an equipment business. Every forklift sold creates years of demand for parts, attachments and maintenance, and capturing that demand is essential to maximising lifetime customer value. An Aftersales Executive who actively manages accounts makes sure customers buy genuine parts and attachments from FAMCO rather than turning to cheaper alternatives, protecting revenue and the performance of Linde equipment. Fast, accurate parts supply reduces customer downtime, which matters greatly to operations like warehouses and logistics centres where idle equipment directly hurts productivity. Customers who experience reliable support are more likely to stay loyal and buy their next fleet from the same supplier, linking aftersales performance to future equipment sales. Identifying opportunities such as planned maintenance kits or attachment upgrades also increases revenue while improving customers' operations. Good coordination with internal teams avoids errors and delays that can damage relationships and margins.

An Aftersales Executive role with FAMCO gives you experience in one of the most resilient areas of the equipment industry. You will develop product knowledge of material handling equipment, sales and negotiation skills, and the ability to manage long-term B2B relationships, all of which are valuable across automotive, industrial and logistics sectors. Working with an internationally recognised brand like Linde, supported by Al-Futtaim's established group, strengthens your credibility with customers and on your CV. The role also teaches you how to coordinate across parts, service and logistics teams, building an operational understanding that supports future progression. Over time, aftersales executives can move into senior aftersales, key account, parts manager or aftersales manager roles, or transition into equipment sales. The growth of warehousing, e-commerce and logistics in the UAE continues to drive demand for material handling equipment and support, offering long-term relevance for your expertise. Al-Futtaim's breadth across automotive and other businesses may also open opportunities for internal mobility. You will build a network of customers across many industries, which is valuable throughout a sales career. For a sales professional who enjoys technical products and building lasting relationships, this role offers a stable, rewarding path with clear room to grow. It is steady, valuable work.

• Bachelor’s degree or diploma in business, mechanical engineering or a related field
• Experience in aftersales, spare parts sales or B2B sales for material handling, automotive or industrial equipment
• Technical understanding of forklifts, warehouse equipment or similar machinery
• Track record of meeting sales targets and growing customer accounts
• Experience preparing quotations and negotiating pricing
• Ability to coordinate with parts, service and logistics teams
• Familiarity with CRM and ERP systems for orders and customer records
• Good communication skills in English; Arabic, Hindi or Urdu is an advantage
• Valid UAE driving licence