Fashion Consultant – Tom Ford – Chalhoub Group

Chalhoub Group is hiring a Fashion Consultant for the Tom Ford boutique in Abu Dhabi. Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, spanning fashion, beauty, jewellery, watches, eyewear and lifestyle categories. The group operates and distributes many international luxury brands across the region, and its consultants are the people who bring those brands to life on the shop floor.

As a Fashion Consultant for Tom Ford, you will be the client’s guide to a brand known for sharp tailoring, refined ready-to-wear, leather goods and accessories. The role combines selling with service and storytelling: welcoming clients, understanding what they are looking for, advising on fit, fabrics and styling, and creating an experience that feels personal rather than transactional. Luxury retail is relationship-driven, so a large part of the job is building and maintaining a clientele through follow-up, private appointments and personalised communication within the brand’s guidelines.

You will also contribute to the smooth running of the boutique: keeping the floor immaculate, supporting visual merchandising standards, handling stock and transfers, processing sales and after-sales services accurately, and meeting individual and boutique sales targets. Product knowledge is essential, and you will be expected to stay up to date with collections, materials and care so you can speak about them with confidence.

The role suits someone with luxury or premium retail experience, a genuine interest in fashion and menswear or womenswear tailoring, polished communication skills and the patience to build long-term client relationships.

In luxury retail, the consultant is the brand. Clients judge a boutique by how they are greeted, how well they are understood and how confidently they are advised, and that experience determines whether they buy, return and recommend. A skilled Fashion Consultant drives sales directly, but also increases average transaction value through thoughtful styling and builds the long-term clientele that sustains boutique performance through quieter periods. Repeat clients are particularly valuable in luxury, where a small number of loyal customers can account for a significant share of sales. Consultants who maintain those relationships with care, and within the brand's standards, protect that revenue. For Chalhoub Group, which partners with international brands like Tom Ford, consistently excellent boutique performance also strengthens its relationships with brand principals and supports its reputation as a trusted regional partner. Accurate stock handling, visual standards and clean sales processing reduce losses and keep the boutique aligned with brand guidelines, which matters for luxury houses that guard their image closely.

Working as a Fashion Consultant for a luxury house within Chalhoub Group gives you training and experience at the top end of retail. You will develop deep product knowledge, refined client service skills and an understanding of how luxury brands present themselves, all of which are valued across the industry. Chalhoub Group is known for investing in its people, with structured training and a large portfolio of brands, which can open doors to internal moves across different maisons and categories as your career develops. Many consultants progress to senior consultant, client advisor, assistant boutique manager or boutique manager roles, while others move into visual merchandising, CRM or brand management positions. Building your own clientele is a valuable professional asset, demonstrating your ability to generate and sustain revenue through relationships. Abu Dhabi's international client base also sharpens your cultural awareness and communication skills. The discipline of meeting targets while delivering an unhurried luxury experience is a skill set that translates well to any client-facing career. For someone passionate about fashion who wants to grow within luxury retail, this role offers a strong foundation with a respected regional group and a globally recognised brand. It also exposes you to the operational side of a boutique, preparing you for future leadership responsibilities.

• Experience in luxury or premium fashion retail, ideally in ready-to-wear or tailoring
• Proven ability to achieve sales targets and build a loyal clientele
• Strong knowledge of, or genuine interest in, luxury fashion, fit and fabrics
• Experience using clienteling tools and CRM to manage client relationships
• Polished, professional presentation and communication skills
• Fluent English; Arabic, Russian or Mandarin is an advantage given Abu Dhabi’s client mix
• Familiarity with visual merchandising standards and stock management
• Flexibility to work retail shifts, including weekends and holidays