FOH – Reception – Landmark Group

Landmark Group’s health and fitness club division, part of a retail and hospitality group that has built more than 25 own-brand concepts across the region, is looking for another Front of House Receptionist to anchor its member-facing front desk. Fitness clubs live or die on whether members feel looked after from the moment they walk in, and this role is where that feeling starts.

The day-to-day responsibilities include checking members and guests in and out, fielding questions about memberships, class bookings, and account details, answering phones and directing inquiries, and maintaining a tidy, welcoming front desk area throughout operating hours. Fitness clubs tend to see sharp peaks in traffic around early mornings and evenings, so the role calls for staying composed and efficient exactly when the desk is busiest.

As part of Landmark Group’s broader network, the role comes with the structure and standards of an established multi-brand organization behind it, rather than functioning as an isolated front desk job.

It suits someone personable and detail-oriented who enjoys the rhythm of a customer-facing role and can keep service quality consistent whether the club is quiet or at its busiest.

Fitness club profitability depends heavily on member retention rather than one-off sign-ups, and the quality of the daily front desk interaction is one of the more reliable signals members use to judge whether a club is worth continuing to pay for. A Front of House Receptionist who consistently delivers a warm, efficient check-in experience is quietly protecting that retention, which has far more impact on the club's long-term revenue than any single promotional push. This role is also a practical operational safeguard during the busiest parts of the day: a smooth, well-managed front desk keeps members moving efficiently into their classes or workouts without frustrating delays, protecting the broader member experience that underpins Landmark Group's reputation in the health and fitness space. Because members typically visit multiple times a week rather than occasionally, the cumulative effect of this daily interaction on their overall satisfaction tends to be larger than a single visit would suggest, which is part of why consistency matters more here than in many other customer-facing roles.

A front of house role builds broadly useful customer service and administrative skills, managing a steady flow of people, handling bookings and account tasks accurately, and staying composed under time pressure, that carry over cleanly into hospitality, retail, and wider customer experience careers. Specifically within a fitness club setting, the role also builds hands-on familiarity with membership systems and the operational rhythms of a wellness business, a useful foundation for anyone who wants to build a longer career within the fitness and wellness sector specifically. Inside a large, multi-brand group like Landmark, reliable front of house performance is often a stepping stone toward membership services, club administration, or broader hospitality roles within the wider organization, giving this position genuine room to grow rather than being a fixed, standalone role. The day-to-day practice of staying genuinely pleasant through repetitive interactions, without it becoming rote or mechanical, is also a harder skill to teach than it looks, and people who develop it early tend to carry it as a real strength into any customer-facing career path they pursue later, whether that's in hospitality, retail, or client-facing roles well beyond this particular fitness club setting, which is part of why the skill transfers so readily across industries.

• Experience in a reception, front desk, or customer service role, ideally within fitness, wellness, or hospitality
• Friendly, professional communication style suited to a steady flow of members and first-time visitors
• Strong administrative accuracy for managing bookings, renewals, and member account details
• Composure and efficiency during high-traffic peak hours
• Comfort using membership management and booking software
• Willingness to work shift patterns that align with club opening hours