Senior Associate – Workplace Tech – Chalhoub Group

Chalhoub Group, a major luxury retail and distribution player across fashion, beauty, jewellery, watches, eyewear and art de vivre categories, relies on consistent, reliable technology across its offices, stores and distribution operations, and this Senior Associate role sits within the Workplace Tech function responsible for exactly that: the IT infrastructure and support that keeps employees across the business productive day to day.

Day to day, the work involves supporting end-user technology across offices and potentially retail locations, managing workplace IT infrastructure (hardware, software, collaboration tools), troubleshooting and resolving technical issues for employees, and contributing to workplace technology projects and upgrades as the business evolves its tech stack. In a business spanning multiple luxury brand categories and physical retail locations, workplace tech needs to support a genuinely varied set of users and environments.

It suits someone with experience in IT support, workplace technology, or end-user computing, who’s comfortable working across a mix of office and potentially retail technology environments, and who brings both strong technical troubleshooting skill and good user-facing communication. A Senior Associate level role suggests some independent ownership of workplace tech issues and projects, not just first-line support.

The appeal is working at the intersection of technology and a well-known luxury retail business, supporting a workforce across diverse brand categories and physical locations, which gives broader exposure than a narrower corporate IT role might offer.

Workplace technology that works reliably is what allows every other function across Chalhoub Group, retail, merchandising, finance, marketing, to actually do their jobs without losing time to IT friction, which makes this Senior Associate role's work foundational even though it sits behind the scenes. In a luxury retail business where staff are spread across offices, stores and distribution locations, workplace tech support needs to work across a genuinely varied set of environments, and getting that consistently right protects productivity across the whole organisation, not just a single office. Quick, effective troubleshooting also protects employee experience and morale, since persistent, unresolved tech issues are a real source of frustration that affects how people feel about their day-to-day work regardless of their actual role. As Chalhoub continues to evolve its technology stack, having a workplace tech team capable of managing upgrades and projects smoothly also reduces the disruption that technology change can otherwise cause across a large, multi-brand organisation.

Working workplace technology within a large, multi-brand retail group like Chalhoub builds genuinely broad IT support and infrastructure experience, since supporting users across office, retail and distribution environments is more varied than a role confined to a single, uniform corporate IT environment. The Senior Associate level of this role also suggests real scope for independent ownership of issues and projects, which builds the kind of initiative and project experience that's valued when progressing toward IT management or infrastructure leadership roles later. Exposure to supporting a luxury retail business specifically, with its mix of corporate and retail-facing technology needs, is a useful and somewhat differentiated niche compared to purely corporate IT support roles, and that breadth is attractive to other large, multi-location retail or hospitality employers. Strong user-facing troubleshooting and communication skills built in this kind of role are also highly transferable across any IT support or workplace technology career path. For someone building toward IT management, infrastructure leadership, or broader technology operations roles within retail or large multi-site organisations, this position offers a solid, well-rounded foundation. It's also a role that builds genuine comfort operating in a business environment far more varied than a typical single-site corporate office, which is a real asset when applying to multi-location employers later.

• Experience in IT support, workplace technology, or end-user computing
• Strong technical troubleshooting skills across hardware, software and collaboration tools
• Comfort supporting technology across both office and potentially retail environments
• Good user-facing communication and customer service skills
• Experience contributing to workplace technology projects or upgrades
• Bachelor’s degree in IT, computer science, or a related field
• Relevant IT certifications (ITIL, Microsoft, or similar) an advantage
• Ability to work with some independence at a senior associate level