Job Description
Amazon Now is Amazon’s fast-delivery operation in the Middle East, and this Operations Executive role sits in the UFG (Ultra Fast Grocery/goods) side of that business, overseeing how 3P (third-party) store operations and last-mile delivery service partners (DSPs) perform on the ground. The job exists to keep a genuinely fast-moving, deadline-sensitive operation running to Amazon’s standards across MENA.
Day to day, that means working closely with delivery service partners to ensure routes, drivers, and vehicles are set up to hit tight delivery windows, auditing store-level fulfillment operations against Amazon’s policies, troubleshooting operational issues as they come up in real time, and reporting on performance so leadership can see where the network is strong and where it is strained. Because Amazon Now depends on speed, small operational gaps – a store picking slowly, a DSP short on drivers – show up immediately in customer experience, so this role requires someone comfortable making quick, sound calls under pressure.
It is a hands-on operations role rather than a strategic one: expect to be on calls with partners, reviewing performance dashboards, and occasionally on-site resolving issues directly rather than purely from behind a desk.
This suits someone who thrives in a fast, high-accountability environment and wants direct exposure to how quick-commerce operations are actually run at Amazon’s scale.
Impact of the Job
Amazon Now's entire value proposition to customers is speed, and speed only holds up if 3P store operations and delivery service partners perform consistently, day after day, across the MENA region. This role is the operational layer that makes that promise real - catching a struggling DSP before it causes a wave of late deliveries, flagging a store that is not meeting fulfillment policy before it becomes a pattern, and keeping partners accountable to the standards that protect customer trust. In a fast-delivery business, a small operational slip is visible to the customer almost immediately, which makes consistent, proactive management of these partnerships directly tied to whether Amazon Now succeeds as a format in the region. Good work in this role compounds into a more reliable network and stronger partner relationships, both of which matter more as the service scales to new areas. It is the kind of contribution that rarely gets celebrated loudly but is noticed immediately the moment it is missing.
Job Seeker Benefit
Few roles offer this much direct, fast-feedback exposure to how a quick-commerce delivery network is actually run - what breaks, what a good delivery partner relationship looks like, and how operational policy gets enforced on the ground rather than just written down. It is a strong training ground for last-mile logistics, delivery operations, and partner management careers, building skills in vendor management, real-time problem solving, and operational auditing that are in high demand across e-commerce, food delivery, and quick-commerce companies more broadly. Working inside Amazon's operating rhythm also means exposure to a rigorous, metrics-driven approach to performance management that tends to sharpen how someone thinks about operations for the rest of their career. For someone aiming at an operations manager, logistics manager, or regional ops lead role next, this position builds exactly the track record - direct partner accountability, measurable performance improvement, and comfort operating under pressure - that those roles screen for. Those habits travel well beyond this specific employer, which is part of why experience like this tends to open more doors than it closes, even for someone who isn't yet sure exactly which direction they want their career to take. It is also the kind of experience that reads clearly on a resume, since it reflects real ownership of a defined set of outcomes rather than a vague list of responsibilities.
Suggested Resume Keywords
Consider including these terms in your resume for this role:
Requirements
- Experience in operations, logistics, or last-mile delivery management, ideally in a fast-paced or quick-commerce environment
- Strong track record managing third-party partners or service providers against performance targets
- Comfort with operational data and dashboards to track delivery performance in real time
- Problem-solving mindset with the ability to resolve issues quickly under pressure
- Clear communication skills for working with delivery partners, store teams, and leadership
- Willingness to be hands-on, including site visits and direct partner engagement
- Understanding of policy compliance and operational auditing in a retail or delivery context
Interview Questions to Prepare For
Tell me about a time you managed a third-party partner who was underperforming. What did you do?
Looks for direct accountability conversations and a concrete performance turnaround.
How do you make decisions quickly when an operational issue is affecting customers right now?
Tests judgment and composure under real time pressure.
Describe how you track and report on delivery or operational performance.
Checks for genuine data fluency and reporting discipline.
What would you do if a store wasn't following fulfillment policy correctly?
Wants a balance of firmness on standards and practical problem-solving.
How do you build a working relationship with a delivery partner you don't manage directly?
Tests influence and relationship-building skills outside direct authority.
Tell me about a time operations didn't go to plan during a busy period.
Looks for composure, prioritization, and learning from the incident.
Why does fast-delivery or quick-commerce operations interest you?
Reveals genuine interest in the pace and nature of the work.