Job Description
Amazon Now is Amazon’s quick-commerce service in the UAE, built to get orders to customers in minutes rather than days, and this Operations Executive role sits inside UFG — the part of that business responsible for running the fulfilment and delivery mechanics behind the promise. The role is about keeping a fast, high-volume operation running smoothly across 3P store operations and last-mile delivery service partners (DSPs).
Practically, that means overseeing how orders move from store shelf to customer door: monitoring delivery partner performance, making sure Amazon’s operating policies are actually followed on the ground, and stepping in when something in the chain — a store, a driver, a process — isn’t hitting the bar. It is a hands-on operations seat rather than a strategy one, with daily problem-solving around speed, accuracy and partner reliability.
This suits someone who already has experience in operations, logistics or delivery management and is comfortable owning results that depend heavily on third parties rather than a team they manage directly. Strong follow-through, comfort with ambiguity in a newer business line, and a genuine interest in the mechanics of quick commerce in the MENA region all matter here.
Amazon Now is still a young and fast-scaling part of Amazon’s regional business, so this is a chance to help build operational rigor into something new rather than maintain a mature, already-optimised process.
Impact of the Job
Quick commerce lives or dies on operational execution in a way slower retail models don't: if a delivery partner misses a window or a store mishandles an order, the customer notices within minutes, not days. This Operations Executive role sits right at that pressure point for Amazon Now in the UAE, overseeing 3P store operations and the delivery service partners who carry out last-mile fulfilment. Getting the day-to-day execution right — policy compliance, partner performance, order accuracy — is what lets Amazon Now actually deliver on a minutes-not-hours promise at scale, rather than just in a pilot. Because the business runs through third-party stores and delivery partners rather than fully owned infrastructure, the operational discipline brought by this role is also what keeps that extended network consistent with Amazon's own standards. In a business line that is still scaling across MENA, this kind of execution is less about maintaining an already-stable machine and more about building the operational muscle that determines whether quick commerce can be trusted by customers at all, which makes the role's day-to-day decisions genuinely consequential for the business line's growth trajectory.
Job Seeker Benefit
This role offers genuine exposure to how a quick-commerce operation is actually built and run, at a point in Amazon Now's growth where the processes are still being shaped rather than simply inherited. For someone early or mid-career in operations, that is valuable: you learn to manage performance through partners you don't directly control, which is a different and more nuanced skill than managing an in-house team, and one that is increasingly in demand as more retail and delivery models shift toward partner-based fulfilment networks. The role also builds fluency in the operational realities of 3P store operations and last-mile delivery — partner scorecards, service-level enforcement, exception handling — which are transferable across e-commerce, quick commerce, and broader logistics employers in the region. Being inside Amazon specifically adds the credibility and internal mobility that come with the company's name and its structured approach to operations management, including exposure to the kind of metrics-driven culture Amazon is known for. Over time, this kind of experience positions someone well for senior operations, regional operations manager, or partner management roles, either within Amazon's growing MENA footprint or at other quick-commerce and logistics businesses that are actively building out their own operational playbooks and looking for people who have already done it once.
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Requirements
- Experience in operations, logistics, delivery management, or last-mile fulfilment
- Comfort managing performance through third-party delivery service partners (DSPs)
- Strong track record of driving operational results in a fast-paced, customer-facing environment
- Bachelor’s degree or equivalent practical operations experience
- Ability to identify and resolve process or compliance gaps quickly
- Data-driven approach to monitoring delivery and fulfilment performance
- Experience in quick-commerce, e-commerce, or retail operations is an advantage
Interview Questions to Prepare For
Tell me about a time a delivery or fulfilment partner wasn't meeting expectations. How did you handle it?
Checks for partner management skill and whether they escalate constructively or just report problems.
How do you stay on top of performance across multiple 3P stores or delivery partners at once?
Tests organisational systems and prioritisation under volume.
Describe a situation where speed and accuracy were in tension. What did you prioritise and why?
Probes judgement specific to quick-commerce trade-offs.
What metrics would you track to know if last-mile delivery is healthy?
Tests operational fluency and data orientation.
Tell me about a time you had to enforce a policy with a partner who pushed back.
Reveals firmness balanced with relationship management.
How do you approach a new operational process that hasn't been fully defined yet?
Checks comfort with ambiguity in a still-scaling business.
What would you do in your first 30 days in this role to understand where the operation is weakest?
Tests onboarding instinct and diagnostic thinking.