---
title: "(UAE Nationals only) Senior Collections Officer-Retail Home loan collection – Emirati segment.Credit Management – Mashreq"
url: https://get9to5jobs.com/job/uae-nationals-only-senior-collections-officer-retail-home-loan-collection-emirati-segment-credit-management-mashreq-2/
type: job
company: "Mashreq Bank"
salary_min: ""
salary_max: ""
location: "United Arab Emirates"
employment_type: "full_time"
date_posted: 2026-11-08
valid_through: "2026-12-08"
---

# (UAE Nationals only) Senior Collections Officer-Retail Home loan collection – Emirati segment.Credit Management – Mashreq

Mashreq is hiring a Senior Collections Officer for its retail home loan collections team, focused on the Emirati customer segment, within the bank’s Credit Management function. The role is open to UAE Nationals only. Mashreq is one of the UAE’s oldest privately owned banks, with a long history in corporate, retail and digital banking and a presence across the region and in international financial centres.

As the posting describes it, the purpose of the role is to manage a portfolio of delinquent home loan accounts and take appropriate collection actions to recover arrears and bring customer accounts back in line with agreed lending terms. In practice, that means contacting customers who have fallen behind, understanding why, agreeing realistic repayment plans, monitoring promises to pay, and escalating accounts that need restructuring, legal action or other measures in line with the bank’s policies.

Mortgage collections are different from unsecured collections. The balances are larger, the customers are often long-standing, and the stakes are high, because a home is involved. Good collectors combine firmness with empathy: they protect the bank’s interests while treating customers fairly and looking for solutions that keep them in their homes where possible. Familiarity with UAE consumer protection regulations and the bank’s fair treatment standards is important.

You will also handle documentation, keep accurate notes on every account and contact, track portfolio performance against targets, and work with credit, legal and customer service colleagues. The role suits a UAE National with collections or retail banking experience who communicates well in Arabic and English and can handle sensitive conversations with professionalism and respect.

## Requirements

- UAE National (this role is open to UAE Nationals only)

- Bachelor’s degree or diploma in business, finance or a related field

- Experience in retail banking collections, preferably secured lending such as home loans or auto loans

- Understanding of mortgage products, delinquency stages and restructuring options

- Knowledge of UAE banking regulations and fair treatment of customers standards

- Strong negotiation skills and ability to agree realistic repayment plans

- Excellent spoken Arabic and English

- Accurate record keeping and familiarity with collections systems

- Professional, empathetic approach to sensitive financial conversations

## Suggested Resume Keywords

collections officer, home loan collections, mortgage collections, secured lending, delinquency management, arrears recovery, repayment plans, restructuring, retail credit, fair treatment of customers, negotiation, UAE National, Emiratisation, credit management

## About Mashreq Bank

[View full company profile](https://get9to5jobs.com/company/mashreq-bank/)