---
title: "Team Leader, Front Office – Jumeirah"
url: https://get9to5jobs.com/job/team-leader-front-office-jumeirah/
type: job
company: "Jumeirah Group"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-09
valid_through: "2026-11-08"
---

# Team Leader, Front Office – Jumeirah

This Team Leader, Front Office role is part of a Jumeirah pre-opening hotel team in Dubai, meaning the successful candidate will be involved in setting up front office operations and standards from the ground up rather than stepping into an already-established team and routine. Front office is the guest-facing nerve centre of any hotel, covering check-in, check-out, guest requests and the first and last impressions a guest takes away.

Day to day, the role involves supervising front office associates during shifts, handling escalated guest issues that associates can’t resolve alone, ensuring brand service standards are consistently delivered, and supporting the training and onboarding that comes with a pre-opening environment where most of the team is new to the property and its systems. Benefits mentioned for the role include insurance and retail/leisure discounts, along with a 50% discount on Jumeirah F&B outlets and reduced hotel rates, reflecting the kind of employee benefits common in luxury hospitality.

It suits someone with prior front office supervisory or team leader experience in hospitality, who is comfortable with the particular intensity of a pre-opening environment where processes are still being refined and the team is learning together. Strong guest service instincts, composure under pressure, and genuine leadership presence with a team all matter here.

Being part of a pre-opening team is a distinct hospitality career experience, offering the chance to shape how a new luxury property runs rather than simply maintaining an existing operation.

## Requirements

- Prior experience in a front office supervisory or team leader role within hospitality

- Strong guest service skills and the ability to resolve escalated guest issues confidently

- Experience training and supporting front office associates, ideally including new team members

- Composure and adaptability, particularly valuable in a pre-opening hotel environment

- Familiarity with hotel property management systems used for check-in/check-out and guest services

- Strong communication skills across guests, team members, and hotel management

- Flexibility to work shifts, including early mornings, evenings, and weekends as required by hotel operations

## Suggested Resume Keywords

front office management, hotel pre-opening, guest services, team leadership, hospitality operations, check-in check-out, guest relations, Jumeirah, luxury hotel operations, property management systems, Dubai hospitality

## About Jumeirah Group

[View full company profile](https://get9to5jobs.com/company/jumeirah-group/)