---
title: "Team Leader, Front Office – Jumeirah"
url: https://get9to5jobs.com/job/team-leader-front-office-jumeirah-2/
type: job
company: "Jumeirah Group"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-09
valid_through: "2026-11-08"
---

# Team Leader, Front Office – Jumeirah

This Team Leader role sits within the Front Office department of a Jumeirah pre-opening hotel in Dubai, which gives it a distinct flavor compared to joining an established property. Pre-opening work means being part of building the guest service standards and team culture from the ground up, rather than stepping into processes that already run themselves.

Day to day, the role involves supervising and supporting front office associates on shift, making sure guest arrivals, departures, and requests are handled to Jumeirah’s luxury service standards, troubleshooting guest issues directly when they go beyond what a front-line associate can resolve, and helping train and coach the front office team as the hotel builds toward opening and beyond. Because this is a luxury hospitality brand, the bar for guest experience is genuinely high, and a Team Leader is expected to model that standard personally, not just enforce it.

Being part of a pre-opening team also means more variability and problem-solving than working in an established hotel – processes are still being refined, and a Team Leader needs to be comfortable with that kind of early-stage energy.

This suits an experienced front office professional ready to step into a supervisory role, who’s genuinely energized by the challenge of helping build a new luxury hotel’s service culture from the start.

## Requirements

- Previous experience in a front office or guest services role within a luxury or upscale hotel, with some supervisory experience preferred

- Strong understanding of luxury hospitality service standards and guest expectations

- Comfort handling escalated guest issues calmly and effectively

- Ability to train, coach, and motivate a front office team, particularly in a pre-opening environment

- Excellent communication skills, often across a genuinely international guest base

- Flexibility and comfort working in an evolving, pre-opening operational environment

- Familiarity with hotel property management systems used in front office operations

## Suggested Resume Keywords

front office management, pre-opening hotel, luxury hospitality, guest services, team leadership, hotel supervisor, Jumeirah, hospitality training, guest experience, hotel operations

## About Jumeirah Group

[View full company profile](https://get9to5jobs.com/company/jumeirah-group/)