Store Manager | Retail | Toys R Us, Zahia City Center – Al-Futtaim Group

Al-Futtaim is hiring a Store Manager for the Toys “R” Us store at City Centre Al Zahia. Al-Futtaim, one of the region’s largest diversified family businesses, operates Toys “R” Us stores in the UAE as part of its retail portfolio. The posting is direct about what it expects: own the store like it is your business, drive sales and profitability, and build a team that performs, grows and wins together.

As Store Manager, you will take full ownership of store performance. That typically means setting and tracking sales targets, managing the store’s profit and loss lines such as staffing costs, shrinkage and controllable expenses, and making sure the store delivers on customer experience. You will plan for seasonal peaks, ensure promotions and displays are executed well, and keep stock levels and availability healthy by working with the replenishment and supply chain teams.

People leadership is a major part of the job. You will recruit, train and develop your team, set clear expectations, run regular performance conversations, and create a positive environment where staff take pride in their work. A toy store is busy, colourful and family-focused, so energy and teamwork matter. You will also oversee store operations and compliance: cash handling, health and safety, loss prevention, inventory accuracy and company standards.

The role suits an experienced retail manager with a proven record of driving sales and profit, strong leadership and coaching skills, and a hands-on approach. Experience in toys, children’s products, electronics, hypermarkets or other high-volume retail is a strong advantage.

A Store Manager's decisions shape every part of a store's results. By planning staffing around footfall, executing promotions well and keeping stock available, a strong manager maximises sales while controlling costs. In toy retail, where seasonal peaks account for a large share of annual revenue, preparation and execution during those periods can make or break the year. Managing shrinkage and controllable costs protects profitability, and good stock management reduces both lost sales and excess inventory. Customer experience also matters greatly: a well-presented, well-staffed store with helpful team members encourages families to return and builds the brand's local reputation. Leadership has a direct impact on staff turnover, and stores with stable, motivated teams deliver better service and lower recruitment and training costs. For Al-Futtaim, strong store managers ensure consistent standards across the Toys "R" Us network, protecting the brand and supporting the group's broader retail performance in the UAE. The role carries real weight.

A Store Manager role with Al-Futtaim gives you full ownership of a business within one of the region's leading retail groups. You will manage sales, profitability, people and operations, building the well-rounded experience needed for senior retail leadership. The emphasis on running the store like your own business develops commercial thinking, accountability and decision-making that set strong managers apart. Leading and developing a team builds your coaching and people management skills, which are essential for area and regional management roles. Al-Futtaim's broad retail portfolio offers potential opportunities to move between brands, formats or larger stores as your career develops, and its structured training and processes support continued growth. You will also gain experience with seasonal planning, stock management and loss prevention, all of which are core retail capabilities valued across the industry. Over time, successful store managers may progress to area manager, operations manager or retail leadership positions within the group. Working in a family-focused brand also brings a positive, energetic environment that many managers find rewarding. For an experienced retail leader looking for a store where they can make a visible difference and grow their career, this role offers responsibility, autonomy and a strong platform for advancement in the UAE.

• Bachelor’s degree or diploma in business, retail management or a related field is an advantage
• Significant retail management experience as a store manager or assistant store manager
• Proven record of driving sales, profitability and customer satisfaction
• Strong P&L understanding, including labour costs, shrinkage and controllable expenses
• Experience recruiting, training and developing retail teams
• Solid knowledge of store operations, stock management, visual merchandising and loss prevention
• Ability to plan for and execute seasonal peaks and promotions
• Good communication skills in English; Arabic is an advantage
• Flexibility to work retail hours, including weekends and holidays