Sr Program Manager, Amazon Now – Amazon

Amazon is hiring a Senior Program Manager for Amazon Now in Dubai. Amazon Now refers to Amazon’s fast-delivery offering, focused on getting everyday essentials and convenience items to customers very quickly. Building and scaling that kind of service involves many moving parts, from local fulfilment sites and inventory to delivery operations, technology and customer experience.

Senior Program Managers at Amazon typically own complex, cross-functional initiatives end to end. In this role, that can mean defining program goals and metrics, building plans and timelines, coordinating teams across operations, product, technology, finance and retail, identifying risks and removing blockers, and driving process improvements that make the service faster, more reliable and more efficient. Amazon places strong emphasis on data and written communication, so you will likely write documents explaining plans, trade-offs and results, and report progress to senior leaders.

The posting refers to experience driving process improvements and mentions a master’s degree or MBA in fields including business, operations or human resources as part of the qualifications, suggesting the role may also involve people processes, training or organisational aspects of the program. Expect a fast-paced environment where priorities shift as the service grows and customer needs evolve.

The role suits an experienced program or operations manager with a record of delivering complex initiatives across multiple teams, strong analytical and process-improvement skills, and the ability to influence without direct authority in a high-growth setting.

Fast delivery services are highly competitive and operationally demanding. Customers expect speed and reliability, and small failures, such as unavailable items, late deliveries or order errors, quickly erode trust. A Senior Program Manager helps Amazon Now meet those expectations by making sure the many teams involved work together effectively and that processes are designed to scale. Clear program goals and metrics keep everyone focused on what matters most to customers. Identifying and resolving blockers early prevents delays to launches and improvements. Process improvements can reduce costs per order, which is critical for the economics of rapid delivery models, where margins can be tight. Strong programme management also helps the business expand into new areas or scale volume without sacrificing quality. Well-written documents and regular reporting give leaders visibility and enable faster, better decisions. In a competitive market like the UAE, where customers have many delivery options, effective execution is a key driver of growth.

A Senior Program Manager role with Amazon Now offers experience building and scaling a fast-growing service within one of the world's most operationally sophisticated companies. You will lead complex initiatives across operations, technology, retail and other teams, developing skills in cross-functional leadership, process design and data-driven decision-making that are highly valued in any industry. Amazon's culture of ownership, high standards and written communication sharpens how you think and communicate, which serves you well throughout your career. Quick commerce and rapid delivery are among the most dynamic areas of retail, and experience in this space is in demand from e-commerce, logistics and technology companies across the region. Working in Dubai places you at the centre of a fast-growing regional market. Over time, this kind of role can lead to principal program manager, operations leadership or general management positions within Amazon or elsewhere. You will build relationships with senior leaders and colleagues across many functions, expanding your network and influence. The pace and scale of the work accelerate learning, giving you experience in a few years that might take much longer elsewhere. For an experienced program manager who thrives in ambiguity and wants visible impact, this role offers significant career growth. It is a role built for people who like to build.

• Bachelor’s degree; a master’s degree or MBA in business, operations, human resources, adult education or a related field is preferred
• Significant experience in program management, operations management or process improvement
• Proven record of delivering complex, cross-functional initiatives
• Experience driving process improvements using data and structured methodologies
• Strong analytical skills; SQL or advanced Excel is an advantage
• Excellent written communication, including business documents and status reporting
• Ability to influence stakeholders without direct authority
• Experience in e-commerce, quick commerce, logistics or retail operations is an advantage
• Comfort working in fast-paced, ambiguous, high-growth environments