Service Contract Controller – Bus Division – Al-Futtaim Group

This role sits within Al-Futtaim Automotive’s Bus Division and focuses on the commercial health of its service contracts: tracking contract profitability, operational reporting and customer communication across a portfolio of agreements with commercial bus operators. It’s a close sibling to the Bus Aftersales contract controller function, but scoped to the broader Bus Division’s commercial activity rather than aftersales specifically.

Day to day, the work involves monitoring contract performance against financial targets, preparing operational reports for internal stakeholders, managing day-to-day customer communication on contract status, and flagging risks to profitability early enough that corrective action is still possible. The role requires moving comfortably between spreadsheets and customer conversations, since both are equally core to the job.

It suits someone with contract administration, commercial finance, or service operations experience, ideally with exposure to automotive, fleet or industrial services, who’s comfortable owning a portfolio of contracts rather than a single account. Bus Division contracts tend to be substantial and long-running, so the role rewards people who track trends over time rather than just reacting to the latest report.

The appeal is ownership across the full commercial lifecycle of a contract portfolio, within a division of one of the region’s largest automotive groups.

A Bus Division contract portfolio represents substantial, long-running commercial commitments, and the difference between a well-monitored portfolio and a loosely tracked one shows up directly in Al-Futtaim Automotive's aftersales and service revenue over time. This role's reporting and monitoring work is what makes contract profitability visible to the business before a problem becomes large enough to affect renewal decisions or customer trust, which matters enormously in a segment where commercial bus operators depend on predictable, well-managed service relationships. Clear, timely communication with customers on contract status also protects those relationships directly, since fleet operators who feel well informed are more likely to renew and expand their business with Al-Futtaim rather than shop a competitor at the next contract cycle. Because the Bus Division's commercial success depends on retaining and growing this book of long-term business, the diligence this role brings to contract monitoring has a direct line to the division's sustained revenue performance, not just its reporting accuracy.

Working contract control within a major automotive group's Bus Division builds a strong, practical blend of commercial finance and customer relationship skills, since the role requires moving fluidly between spreadsheet-level analysis and direct customer conversations about contract performance. That combination is genuinely valuable to future employers, because many finance or contract roles stay purely analytical, while this one demands the communication skill to translate numbers into a conversation a commercial customer can act on. The role also builds a long-view commercial instinct, since bus fleet contracts run over years rather than months, teaching a different kind of pattern recognition than shorter-cycle commercial roles do. Exposure to how a large, established automotive group manages a substantial portfolio of long-term commercial agreements is well regarded across automotive, fleet and industrial services employers, since it signals experience with disciplined, structured contract management rather than ad hoc account handling. For someone aiming toward commercial finance, contract management, or fleet operations roles later in their career, this position offers a strong and credible foundation, combining financial rigor with genuine customer-facing responsibility. It's also a credential that travels well, since few candidates can point to direct experience managing the commercial side of large, multi-year fleet service agreements.

• Experience in contract administration, commercial finance, or service operations reporting
• Background in automotive, fleet, or industrial services preferred
• Strong analytical skills for contract profitability monitoring
• Comfort managing day-to-day customer communication on contract status
• Ability to identify and escalate profitability risks early
• Bachelor’s degree in finance, business, or a related field
• Proficiency with Excel and contract/service management systems
• Strong organisational skills for managing a portfolio of ongoing contracts