---
title: "Senior Specialist – Customer Experience Analytics – Talabat"
url: https://get9to5jobs.com/job/senior-specialist-customer-experience-analytics-talabat/
type: job
company: "Talabat"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-09-21
valid_through: "2026-10-21"
---

# Senior Specialist – Customer Experience Analytics – Talabat

This Senior Specialist role sits within talabat’s Customer Experience function in Dubai, contributing to the company’s Voice of the Customer programme. talabat is one of the region’s leading food and grocery delivery platforms, part of the Delivery Hero Group, and this role focuses specifically on strengthening the feedback loops that let the business understand what customers actually experience and where it can improve.

Day to day, the role involves analysing customer feedback and experience data across multiple channels, identifying patterns and pain points, and turning that analysis into insights the business can act on. Strengthening the Voice of the Customer programme means building better ways to capture, structure, and surface customer sentiment — whether that’s app reviews, support interactions, surveys, or other feedback channels — so that customer experience issues get identified and prioritised systematically rather than anecdotally. Expect close collaboration with product, operations, and customer service teams to make sure insights actually translate into changes customers notice.

It suits someone analytically strong with genuine customer empathy — comfortable working with data but equally comfortable translating that data into a clear story about what customers are actually experiencing and why it matters. Experience in customer experience, CX analytics, or voice-of-customer programmes at a consumer tech or delivery platform is directly relevant.

## Requirements

- Experience in customer experience analytics, CX research, or voice-of-customer programme management

- Strong analytical skills for identifying patterns across qualitative and quantitative customer feedback data

- Comfortable working with data analysis tools and dashboards to surface customer insights

- Excellent written and verbal communication for translating data into clear, actionable recommendations

- Experience collaborating cross-functionally with product, operations, or customer service teams

- Bachelor’s degree in a relevant field such as business, data analytics, or a social science discipline

- Experience in food delivery, e-commerce, or consumer tech platforms is a strong advantage

## Suggested Resume Keywords

Customer Experience Analytics, Voice of the Customer, CX Research, talabat, Delivery Hero, Customer Insights, Feedback Analysis, Data-Driven CX, Consumer Tech, Cross-Functional Collaboration

## About Talabat

[View full company profile](https://get9to5jobs.com/company/talabat/)