---
title: "Senior Program Manager | Quality and Delivery Experience, AMET — ACES – Amazon"
url: https://get9to5jobs.com/job/senior-program-manager-quality-and-delivery-experience-amet-aces-amazon/
type: job
company: "Amazon"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-01
valid_through: "2026-10-31"
---

# Senior Program Manager | Quality and Delivery Experience, AMET — ACES – Amazon

ACES — Amazon Customer Excellence Systems — is Amazon’s internal function for driving operational quality and continuous improvement across its logistics network, and this Senior Program Manager role sits inside that team with a specific focus on quality and delivery experience across the AMET region (Africa, Middle East, and Turkey) last-mile network. It’s a program-management role at senior level, which means the scope is regional rather than a single site, and the mandate is systemic improvement rather than day-to-day firefighting.

Concretely, the role is about identifying where delivery quality or productivity is falling short across Rush last-mile stations, diagnosing root causes using operational and delivery data, and driving the process or system changes that fix the underlying issue rather than just the symptom. That typically means working closely with station operations teams, tech and data teams, and other regional program managers to land improvements that hold at scale, not just in a single pilot.

It’s suited to someone with a strong program or operations management background, comfortable working with data to diagnose problems, and experienced at driving change across multiple sites or teams rather than a single operation.

## Requirements

- Proven program or project management experience, ideally in logistics, operations, or supply chain

- Strong analytical skills, including comfort diagnosing root causes from operational data

- Experience driving process or system improvements across multiple sites or teams, not just one location

- Stakeholder management skills across operations, tech, and regional leadership

- Track record of owning a program end-to-end, from problem diagnosis through to measurable improvement

- Comfortable operating in a fast-paced, metrics-driven environment

## Suggested Resume Keywords

program management, operational excellence, ACES, last mile delivery, logistics, supply chain, process improvement, root cause analysis, Amazon operations, AMET region, data-driven decision making, stakeholder management

## About Amazon

[View full company profile](https://get9to5jobs.com/company/amazon-2/)