Senior Product Manager – Customer Experience – Amazon

Amazon is building out a Senior Product Manager role in Dubai focused squarely on customer experience across MENA — the layer of the business that decides whether a shopper’s interaction with Amazon feels effortless or frustrating. This isn’t a role about a single feature; it’s about owning the friction points that show up across the customer journey and turning scattered complaints and data points into a prioritized roadmap that engineering and design teams can actually build against.

The core of the job is analytical: digging into customer friction data to find what’s recurring and high-impact versus what’s noisy and low-value, then making the case for what gets fixed first. From there it’s classic senior product management — writing the requirements, working with engineering and design counterparts, defending trade-offs to stakeholders, and tracking whether the fix actually moved the metric it was supposed to move.

A good fit here has already shipped product in a high-scale, data-rich environment and is comfortable being the person who says no to good ideas in favor of the right ones. Given the MENA scope, familiarity with regional customer behavior — or at least curiosity about how it differs from Amazon’s other markets — is a real advantage. This is a senior individual-contributor product role, not a team-lead position, so the influence comes from the quality of the thinking and the ability to align cross-functional partners, not from direct reports.

Customer experience is the layer of Amazon's business that determines whether shoppers in MENA keep coming back or quietly drift to a competitor, so a role that owns friction reduction across that journey has outsized leverage relative to its headcount. Small improvements in checkout flow, delivery communication, or post-purchase support compound across millions of orders, which means the prioritization calls this person makes genuinely matter — picking the wrong fix wastes engineering capacity, while picking the right one can move retention and satisfaction numbers that leadership actually tracks. Because the role spans the full MENA customer base rather than a single product line, the decisions made here also tend to set precedent for how customer friction gets triaged elsewhere in the org. This is the kind of role where the work is often invisible when done well — customers simply stop noticing the friction — and very visible when done poorly, which is exactly why Amazon staffs it as a senior position rather than leaving it to ad hoc fixes.

A senior product management role at Amazon focused on customer experience is one of the strongest credentials a product career can carry, precisely because Amazon's product rigor — the writing bar, the data bar, the trade-off discipline — is widely regarded as a benchmark in the industry. Working across the full MENA customer journey rather than a single feature also builds a broader systems view of product work than most PM roles offer: you learn to think in terms of end-to-end experience, not just feature delivery, which is exactly the skill that separates senior PMs from mid-level ones. The exposure to Amazon's internal data and experimentation tooling is itself valuable, since those systems and the rigor behind them are often referenced, even informally, across the wider tech industry. For someone who wants to eventually lead product org functions or move into general management, this role is a strong proving ground for prioritization under ambiguity and cross-functional influence without direct authority — two of the hardest and most transferable skills in product leadership. It's also a role with real regional specificity, so it builds genuine expertise in MENA consumer behavior that is increasingly sought after as more global companies invest in the region.

• Experience as a Product Manager, ideally senior-level, in a high-scale consumer or e-commerce environment
• Strong analytical skills — comfortable turning friction and funnel data into a prioritized roadmap
• Track record of shipping customer-facing improvements and measuring their impact
• Experience partnering closely with engineering and design teams through the full product lifecycle
• Clear written and verbal communication for influencing cross-functional stakeholders
• Bachelor’s degree in a relevant field; MBA or technical background a plus
• Based in or willing to relocate to Dubai, UAE