Senior Manager – Logistics Product Operations – Talabat

Talabat’s logistics function underpins its delivery promise across the region, and a Senior Manager in Logistics Product Operations sits at the intersection of product development and operational execution, owning the rollout of new logistics capabilities and ensuring they actually deliver measurable operational impact once launched. This is a senior, cross-functional role spanning both Talabat’s own logistics network and the broader Delivery Hero Group’s product roadmap.

The day-to-day work involves managing the rollout of new logistics products or features, from initial pilot through full-scale deployment, running data-driven experimentation to validate whether a change actually improves delivery performance, and resolving the inevitable issues that come up when new capabilities meet real-world operational complexity. This role requires close coordination with both product teams building the logistics tools and operations teams running day-to-day delivery, translating between the two when priorities or timelines don’t naturally align.

Because logistics changes affect live delivery operations, this role carries real operational risk alongside its product ownership: a poorly tested rollout can disrupt delivery performance for customers and riders alike, so structured experimentation and careful rollout management are central to doing the job well. Strong data analysis skills are needed to genuinely validate impact rather than assume a new feature is working.

This suits an experienced product operations or logistics professional who’s comfortable owning a roadmap, running structured experiments, and managing the operational realities of rolling out change across a live, high-volume delivery network.

Logistics performance is one of the most visible and consequential parts of a delivery business's customer experience, since delivery speed and reliability directly shape whether customers trust the platform enough to keep ordering. A Senior Manager in Logistics Product Operations who rolls out new capabilities carefully and validates their impact with real data ensures that logistics investments actually translate into better delivery performance, rather than well-intentioned features that never move the needle operationally. Because this role manages rollouts across a live, high-volume network, poor execution carries real downside risk: a rushed or poorly tested change can degrade delivery times or rider experience at scale, directly and immediately affecting customer satisfaction and rider retention. On the upside, well-validated logistics improvements compound across every order the platform processes, meaning even a modest percentage improvement in delivery efficiency or reliability has an outsized effect given Talabat's order volume. This role also serves as a critical feedback loop between product development and operational reality: insights from how a rollout actually performs in the field feed back into how future logistics products are designed, making the quality of experimentation and impact measurement here directly influential on the broader product roadmap's effectiveness.

This role builds a genuinely rare combination of product management discipline and hands-on logistics operations expertise, learned against the backdrop of one of the region's largest delivery networks. Few roles offer this level of exposure to both sides of the product-operations divide: designing and validating a new capability, and then actually managing its rollout into a live, complex operational environment, a skill set that's increasingly in demand as more industries become operationally intensive and data-driven. The experimentation and impact-measurement discipline built in this role, running structured tests rather than assuming a change works, is a highly valuable and transferable skill across product management, operations, and strategy roles in any industry. Managing rollouts across Talabat and the broader Delivery Hero Group also provides exposure to how a multi-market logistics operation coordinates change at scale, valuable context for anyone aiming at senior operations or product leadership. Because quick-commerce and last-mile delivery logistics are among the fastest-growing and most competitively contested areas in the region's tech sector, this experience carries significant weight. People who build a strong track record in logistics product operations at this level typically progress into Director-level Product Operations, Head of Logistics, or broader operations strategy leadership roles, either within Delivery Hero or at other logistics and delivery-focused technology companies.

• Bachelor’s degree in Business, Engineering, Supply Chain, or a related field; MBA is a plus
• Significant experience in logistics operations, product operations, or supply chain management, ideally in e-commerce or delivery
• Strong experience running data-driven experimentation to validate operational or product changes
• Proven ability to manage product rollouts from pilot through full-scale deployment
• Strong cross-functional leadership skills, bridging product and operations teams
• Advanced data analysis skills to measure and communicate operational impact
• Comfort managing risk when rolling out changes to live, high-volume operations