---
title: "Senior Consultant – Customer Care – Chalhoub Group"
url: https://get9to5jobs.com/job/senior-consultant-customer-care-chalhoub-group/
type: job
company: "Chalhoub Group"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-11
valid_through: "2026-11-10"
---

# Senior Consultant – Customer Care – Chalhoub Group

Chalhoub Group is hiring a Senior Consultant for Customer Care in Dubai, a senior front-line role responsible for delivering the kind of exceptional, personalized service that luxury clients expect across Chalhoub’s portfolio of fashion, beauty, jewellery, and art de vivre brands. This is a customer care specialist role rather than a general retail sales position – focused specifically on resolving client queries, concerns, and ensuring a consistently excellent client experience.

The work involves handling client enquiries and concerns across whatever channels Chalhoub’s customer care function operates, resolving issues with the polish and discretion luxury clients expect, and likely mentoring or setting an example for more junior customer care team members given the Senior designation. Luxury customer care is a different discipline from standard retail service: it demands discretion, genuine problem-solving, and an ability to make a client feel valued even when something has gone wrong.

It suits someone with solid customer service experience, ideally within luxury retail, hospitality, or a premium service environment, who combines strong problem-solving skills with the composure and polish needed to represent a portfolio of prestigious luxury brands.

## Requirements

- Proven customer service experience, ideally within luxury retail, hospitality, or a premium service environment

- Strong problem-solving and conflict-resolution skills, handled with discretion and professionalism

- Excellent communication skills across in-person, phone, and/or digital customer care channels

- Comfortable mentoring or guiding more junior customer care team members

- Genuine composure under pressure, particularly when resolving a dissatisfied client’s concern

- Strong understanding of luxury brand standards and client expectations

- Multilingual ability is an advantage given Chalhoub’s diverse, international clientele

## Suggested Resume Keywords

customer care, luxury retail service, client experience, complaint resolution, customer service leadership, Chalhoub Group, premium service, client relations, Dubai customer care, service excellence

## About Chalhoub Group

[View full company profile](https://get9to5jobs.com/company/chalhoub-group/)