---
title: "Senior Consultant – Customer Care – Chalhoub Group"
url: https://get9to5jobs.com/job/senior-consultant-customer-care-chalhoub-group-2/
type: job
company: "Chalhoub Group"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-11
valid_through: "2026-11-10"
---

# Senior Consultant – Customer Care – Chalhoub Group

Chalhoub Group’s luxury brand portfolio depends on a customer experience that matches the premium positioning of the brands it represents, and this Senior Consultant role sits within its Customer Care function, handling customer enquiries, issues and feedback across the group’s luxury retail business at a senior, more experienced level than a standard customer service role.

Day to day, the work involves managing more complex or escalated customer enquiries and complaints, working cross-functionally with retail, brand and operations teams to resolve customer issues, contributing to customer care process and service standard improvements, and potentially supporting or mentoring more junior customer care staff. Luxury customer care carries a particular expectation of polish and discretion, since customers of these brands often expect a higher, more personalised standard of service than mass retail.

It suits someone with meaningful customer service or customer care experience, ideally within luxury, premium retail, or hospitality, who’s comfortable handling escalated or sensitive customer situations with genuine composure and professionalism. The “Senior” designation suggests this role carries more complex casework and potentially some process-improvement or mentoring responsibility beyond handling individual enquiries.

The appeal is customer-facing work within a genuinely prestigious luxury brand portfolio, where the standard of service expected and delivered is part of what makes the work meaningfully different from customer care in mass retail.

## Requirements

- Meaningful experience in customer service or customer care, ideally within luxury, premium retail, or hospitality

- Strong composure and professionalism handling escalated or sensitive customer situations

- Excellent written and verbal communication skills

- Experience working cross-functionally with retail, brand, or operations teams to resolve issues

- Ability to contribute to customer care process and service standard improvements

- Comfort potentially supporting or mentoring more junior customer care staff

- Bachelor’s degree in business, communications, or a related field

- Discretion and judgement appropriate to a luxury brand customer base

## Suggested Resume Keywords

customer care, customer service, luxury retail customer experience, escalation management, cross-functional collaboration, service standards, complaint resolution, Chalhoub Group, premium retail, customer experience

## About Chalhoub Group

[View full company profile](https://get9to5jobs.com/company/chalhoub-group/)