Senior Associate – Workplace Tech – Chalhoub Group

This Senior Associate – Workplace Tech role sits within Chalhoub Group’s IT function in Dubai, supporting the technology experience of employees across a group that has spent over seven decades building a luxury business spanning fashion, beauty, jewellery, watches, eyewear, and art de vivre. Workplace technology covers the tools and infrastructure employees rely on day to day, devices, collaboration platforms, meeting room technology, and the broader digital workplace experience, rather than the customer-facing retail or e-commerce systems.

Day to day, this likely means managing and improving workplace technology services, supporting device and software rollouts across the group’s offices and retail support functions, troubleshooting more complex workplace technology issues that need senior-level expertise, and working on projects that modernize or improve the digital workplace experience as the group’s technology needs evolve. At a senior associate level, this also typically includes contributing to how workplace technology standards and policies are shaped, not just executing on existing ones.

This suits an IT professional with solid workplace technology or IT support experience who is ready to take on more project-based and advisory work alongside hands-on technical support, someone comfortable both troubleshooting a complex issue and contributing ideas for how the workplace technology experience could be better overall. Experience within a large, multi-site organization is valuable given the operational complexity involved.

For an IT professional building a career in workplace technology or IT operations specifically, this role at a prestigious, long-established luxury group offers genuine scope to shape how technology supports a sophisticated, brand-conscious workforce.

Workplace technology that works smoothly, devices that function, meetings that start without technical delays, collaboration tools that employees can actually rely on, has a direct effect on how productively a workforce the size of Chalhoub's can operate across its luxury retail and corporate functions. This Senior Associate role is responsible for making sure that experience holds up, not just reactively fixing issues but proactively contributing to projects that improve the workplace technology experience as the group's needs evolve. In a group where brand and experience quality matter as much internally as externally, a polished, frictionless technology experience for employees also reflects something about the organization's overall standards, a point of consistency between how Chalhoub presents itself externally through luxury brands and how it operates internally. Because this is a senior associate role, there's also an expectation of contributing to how workplace technology policy and standards are shaped, meaning the impact here extends beyond individual issue resolution into decisions that affect the whole organization's technology experience going forward.

Moving into a senior associate workplace technology role is a meaningful step toward IT leadership, it combines continued hands-on technical credibility with growing exposure to project ownership and advisory responsibility, exactly the blend of skills that IT managers and workplace technology leads need to have demonstrated before being trusted with that scope. Working within a large, sophisticated organization like Chalhoub Group also builds experience managing workplace technology at genuine scale and complexity, multiple sites, varied employee needs, and a brand-conscious culture that expects a certain standard of internal experience, all of which is valuable preparation for more senior IT operations roles elsewhere. The project-based work that comes with seniority at this level also builds skills beyond pure technical troubleshooting, stakeholder management, policy input, and planning for technology change, that are precisely what differentiate workplace technology leads from more junior support staff. Chalhoub's seven-decade history and standing as a prestigious regional luxury group also means this experience carries genuine recognition with other employers, both within the UAE's growing IT and technology services sector and more broadly. For an IT professional who wants their next step to be toward technology leadership rather than staying in pure hands-on support indefinitely, this role offers a credible, well-structured path to build exactly that case.

• Solid experience in workplace technology, IT support, or digital workplace services, ideally within a large or multi-site organization
• Strong troubleshooting skills across devices, software, and collaboration or meeting room technology
• Experience supporting or contributing to technology rollout projects
• Ability to balance hands-on technical support with more advisory or project-based contributions at a senior associate level
• Clear communication skills for working with employees across different functions and seniority levels
• Comfort working within a brand-conscious organization where technology experience reflects on the broader workplace culture
• Relevant IT certifications are a plus, though practical experience matters most at this level