---
title: "Sales Supervisor | Retail | Toys “R” Us, Mercato Mall – Al-Futtaim Group"
url: https://get9to5jobs.com/job/sales-supervisor-retail-toys-r-us-mercato-mall-al-futtaim-group-2/
type: job
company: "Al-Futtaim Group"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-11-08
valid_through: "2026-12-08"
---

# Sales Supervisor | Retail | Toys “R” Us, Mercato Mall – Al-Futtaim Group

Al-Futtaim is hiring a Sales Supervisor for the Toys “R” Us store at Mercato Mall in Dubai. Al-Futtaim, one of the region’s largest diversified family businesses, operates Toys “R” Us stores in the UAE as part of its retail portfolio. The posting describes the role as bridging the gap between sales staff and store management, with success depending on building long-term customer relationships, achieving business objectives, managing store operations, leading by example and maintaining high standards.

As a Sales Supervisor, you will lead the sales floor during your shifts. That typically means organising the team’s tasks and break schedules, coaching sales assistants on product knowledge and service, making sure sections are replenished and presented to standard, handling customer escalations, and tracking sales against daily targets. When the Store Manager is not present, you may be the most senior person on duty, responsible for opening or closing procedures, cash handling oversight and making on-the-spot decisions.

Toy retail has strong seasonal peaks, and supervisors play a key role in preparing the store and team for them: setting up promotions and displays, managing staffing and keeping the store running smoothly when footfall surges. Day to day, you will also support stock deliveries, price changes, inventory counts and loss prevention procedures, and feed back observations on what customers are asking for.

The role suits someone with retail experience, ideally including some time leading a team, who enjoys coaching others, stays calm under pressure, and takes pride in delivering a fun, well-organised shopping experience for families.

## Requirements

- High school diploma; a diploma or degree in business or retail management is an advantage

- Retail sales experience, including some supervisory or team leader responsibility

- Ability to coach and motivate a sales team

- Strong customer service and complaint handling skills

- Understanding of store operations, visual merchandising and stock management

- Comfort with sales targets, basic reporting and point-of-sale systems

- Knowledge of cash handling and loss prevention procedures

- Good communication skills in English; Arabic or other languages are an advantage

- Flexibility to work shifts, including weekends and peak seasons

## Suggested Resume Keywords

sales supervisor, retail supervisor, team leadership, store operations, customer service, sales targets, visual merchandising, stock management, cash handling, loss prevention, coaching, Toys R Us, Al-Futtaim retail, Mercato Mall

## About Al-Futtaim Group

[View full company profile](https://get9to5jobs.com/company/al-futtaim-group/)