---
title: "Operations Manager – Dark Store Performance – Amazon"
url: https://get9to5jobs.com/job/operations-manager-dark-store-performance-amazon-2/
type: job
company: "Amazon"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-09-26
valid_through: "2026-10-26"
---

# Operations Manager – Dark Store Performance – Amazon

Amazon Now — Amazon’s rapid-delivery grocery and essentials service — runs on a network of “dark stores”: small-format fulfillment sites built purely for fast picking and dispatch rather than customer browsing. This Operations Manager role leads performance across a cluster of these dark stores in Dubai, owning the metrics that determine whether an order gets to a customer’s door in the promised window.

The role is hands-on and metrics-driven: reviewing daily performance against targets like pick rate, order accuracy, and delivery time, diagnosing where a site or shift is falling short, and running the process-improvement work to fix it — whether that’s a layout change, a staffing adjustment, or a lean-style root-cause exercise. It also means managing site-level leads, so people management is as central to the role as the operational analysis.

This suits someone who has real experience with performance metrics and process improvement in a fast-paced operational environment — Amazon’s own internal fulfillment background is valuable here, since the role explicitly draws on that “blue badge” experience, but equivalent experience in another high-volume logistics or quick-commerce operation would translate too.

The dark-store model is still relatively new to the region, which means this role carries real influence over how the cluster’s processes get built, not just how they get maintained.

## Requirements

- 3+ years of experience with performance metrics, process improvement, or lean methodologies in an operational environment

- Prior Amazon fulfillment (“blue badge”) experience strongly preferred, or equivalent high-volume logistics/quick-commerce background

- Experience managing site-level leads or shift supervisors

- Comfort working with daily and weekly performance data to diagnose root causes

- Ability to work flexible hours consistent with a high-tempo delivery operation

- Bachelor’s degree preferred, or equivalent practical operations experience

## Suggested Resume Keywords

Dark Store Operations, Quick Commerce, Operations Management, Performance Metrics, Process Improvement, Lean Methodology, Fulfillment Operations, Last-Mile Delivery, Team Leadership, Root Cause Analysis, Amazon Now, Dubai Logistics

## About Amazon

[View full company profile](https://get9to5jobs.com/company/amazon-2/)