Manager, Business Support – ADNOC

ADNOC Distribution is looking for a Manager, Business Support to help monitor operations and drive quality and cost discipline across its retail and distribution network of sites. This role sits at the intersection of operations oversight and continuous improvement, working to make sure sites across the network are running consistently and in line with company guidelines.

A core part of the job is tracking operational performance data across the site network, spotting where quality or compliance is slipping, and working with site and regional teams to fix it before small issues become recurring ones. The role also carries real responsibility for identifying and proposing cost optimization initiatives, which means this isn’t just a monitoring function — it requires genuine analytical and problem-solving input into how the network runs.

Because ADNOC Distribution operates a large retail footprint, this Manager will need to balance network-wide consistency with the practical realities that different sites face, and will work with multiple layers of the organization, from frontline site teams to distribution management, to make that balance work.

This role suits someone who already has solid retail, distribution, or multi-site operations management experience and is comfortable combining performance monitoring with hands-on process improvement work.

A retail and distribution network only performs as well as its weakest consistently-missed standard, and a Manager, Business Support is one of the people whose job is to find those weak points across ADNOC Distribution's site network before they add up into a bigger quality or cost problem. Monitoring operations across many sites sounds administrative from the outside, but it's actually a significant lever on both customer experience and margin — sites that drift from compliance standards create both brand risk and avoidable cost, and catching that drift early is far cheaper than fixing it after a customer complaint or an audit finding. The cost optimization side of this role matters just as much commercially: across a large distribution network, even small per-site efficiency gains compound into meaningful network-wide savings, so a Manager who can spot and drive through genuine cost initiatives is directly protecting the business's margin. There's also an organizational trust dimension — regional and site teams need to believe that business support oversight is fair, consistent, and genuinely aimed at helping them perform rather than just auditing them, and a good Manager in this role builds that trust rather than eroding it. Collectively, this is one of the functions that keeps a large distribution network coherent rather than fragmenting into inconsistent local practice.

Taking on a Manager, Business Support role at ADNOC Distribution gives a retail or operations professional genuine network-level management experience, overseeing quality and cost performance across many sites rather than running a single location — that breadth of exposure is exactly what hiring managers look for when evaluating candidates for regional or director-level retail operations roles later in a career. ADNOC Distribution's scale as one of the UAE's largest fuel retail and distribution networks also means this role carries real organizational weight and visibility, giving a Manager meaningful exposure to senior distribution leadership and cross-functional decision-making that smaller retail organizations simply can't offer. The combination of monitoring and cost optimization responsibilities also builds a genuinely dual skill set — operational oversight plus financial and process improvement thinking — that's valuable well beyond retail distribution, translating easily into broader operations management, continuous improvement, or business support leadership roles across industries. Working inside a major national energy and retail distribution company additionally provides the kind of institutional stability and structured career framework that supports long-term planning, along with UAE market-competitive compensation. For anyone building toward senior operations, retail management, or business support leadership, this role offers precisely the network-scale, cross-site experience that distinguishes a strong candidate from one who has only managed a single site or team.

• Bachelor’s degree in business administration, operations management, or a related field
• Proven experience in operations monitoring, business support, or multi-site retail/distribution management
• Strong analytical skills for tracking quality, compliance, and cost performance across a network
• Experience proposing and implementing cost optimization or process improvement initiatives
• Comfort working across site-level, regional, and management stakeholders
• Proficiency with operational reporting tools and dashboards