Investigation Specialist, Trust & Safety – Amazon

This role sits inside Amazon’s Network Health and Trust & Safety organisation, the team responsible for keeping the Last Mile delivery network in the UAE operating safely, fairly, and within Amazon’s own supply chain standards. Rather than moving packages, the job is to protect the integrity of the network itself: looking into incidents involving delivery partners, drivers, or vendor conduct, and making sure the right corrective action follows.

Day to day, the work is investigative. Flagged cases arrive from multiple sources — delivery data, customer or associate complaints, safety reports, audit flags — and the specialist has to reconstruct what happened, pull supporting evidence, interview the people involved, and write up findings that are clear enough for operations and legal teams to act on. A good part of the job is pattern-spotting: a single incident at one station might be a one-off, but the same pattern across several stations points to a process gap worth escalating.

It suits someone who is methodical under ambiguity — cases rarely arrive with a clean paper trail — and who can have a direct, sometimes difficult conversation while staying fair and well documented. Backgrounds in compliance, audit, investigations, operations, or even structured customer trust roles translate well, as does prior exposure to labour or safety regulation in a logistics setting.

The role is based in Dubai, inside Amazon’s UAE Last Mile network, which has grown quickly as the country’s e-commerce and quick-commerce volumes have scaled. It gives the specialist regular visibility into how operations, legal, and vendor management teams work together on the ground.

A Last Mile network the size of Amazon's in the UAE only holds together if the people and partners inside it are operating safely, ethically, and within the rules. This role is one of the main checks on that: when something goes wrong, the investigation specialist is the one who establishes what actually happened, separates a genuine process failure from an isolated mistake, and makes sure the fix addresses the real cause rather than the symptom. That matters commercially as well as ethically — unresolved safety or conduct issues create real exposure, from regulatory risk to reputational damage to the kind of operational disruption that shows up in delivery performance. Every well-documented case this role closes also becomes part of the evidence base operations and policy teams use to tighten standards before the next incident happens, rather than after. In a network that depends on trust between Amazon, its delivery partners, and the customers waiting on a package, this function is what keeps that trust intact at scale rather than resting on good intentions alone.

This is a strong seat for anyone who wants a serious grounding in investigations and compliance inside a large, data-rich operation. The skill set built here — structured interviewing, evidence gathering, root-cause analysis, and writing findings that hold up to scrutiny from legal and senior operations stakeholders — transfers directly into corporate investigations, risk and compliance, internal audit, HR investigations, or trust-and-safety roles at almost any large employer. Because Amazon's Last Mile network spans many delivery stations and vendor relationships, the caseload exposes someone quickly to a wide range of operational, contractual, and people situations rather than one narrow slice of the business, which accelerates the kind of judgement that normally takes years to build. The role also builds real stakeholder-management muscle: cases routinely require working with operations managers, legal counsel, and vendor management teams who each have a different stake in the outcome, and learning to bring them to a shared, evidence-based conclusion is a skill that carries into almost any senior operational or people-facing career. For someone early in a compliance or investigations path, this is the kind of high-volume, high-stakes caseload that builds genuine expertise fast, inside a company whose scale means the lessons learned here are rarely available anywhere else at the same pace.

• Bachelor’s degree, or equivalent practical experience in investigations, compliance, audit, or operations
• Prior experience handling sensitive investigations, case management, or incident reviews
• Strong written communication — able to turn messy facts into a clear, defensible written finding
• Comfortable working with data in Excel, and ideally some exposure to SQL or reporting tools
• Confident conducting structured interviews and documenting them accurately
• Sound judgement and discretion when handling confidential or sensitive information
• Ability to work cross-functionally with operations, legal, and vendor management stakeholders
• Familiarity with UAE labour regulations or supply chain compliance standards is an advantage