---
title: "End User Support Senior Specialist – Majid Al Futtaim"
url: https://get9to5jobs.com/job/end-user-support-senior-specialist-majid-al-futtaim/
type: job
company: "Majid Al Futtaim"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-14
valid_through: "2026-11-13"
---

# End User Support Senior Specialist – Majid Al Futtaim

This End User Support Senior Specialist role sits within Majid Al Futtaim’s IT function in Dubai, supporting the technology experience of employees across the group’s diversified business, which spans retail, entertainment, and real estate. As a senior specialist, this role goes beyond first-line helpdesk tickets, carrying responsibility for more complex end-user support issues, mentoring junior support staff, and improving the processes behind how IT support is delivered across the organization.

Day to day, this means resolving escalated hardware, software, and connectivity issues that frontline support couldn’t close, maintaining and improving IT asset and ticketing systems, supporting onboarding and offboarding processes from an IT equipment and access perspective, and acting as an escalation point when something affects a broader group of users rather than a single individual. Senior specialists in end-user support also typically contribute to documentation, knowledge-base content, and the training of newer support staff.

This suits an IT support professional with genuine depth, not just ticket-closing experience, but the technical range to diagnose trickier issues, the communication skills to explain technical problems clearly to non-technical staff, and enough maturity to mentor others and improve processes rather than just working through a queue. Experience within a large, multi-business organization is a real advantage given the variety of systems and user needs involved.

For an IT support professional looking to move from general helpdesk work toward a more senior, process-oriented support specialism, this role at a large, diversified group like Majid Al Futtaim offers meaningful scope and a credible step toward IT service management or team leadership roles.

## Requirements

- Several years of experience in IT end-user or desktop support, with demonstrated ability to handle escalated or complex issues

- Strong technical troubleshooting skills across hardware, software, and basic network connectivity issues

- Experience with IT service management or ticketing systems, and comfort maintaining IT asset records

- Clear communication skills for explaining technical issues to non-technical staff across a large organization

- Experience mentoring or supporting junior IT support staff is an advantage

- Familiarity with onboarding and offboarding processes from an IT equipment and access perspective

- Relevant IT certifications (such as ITIL foundations or vendor-specific certifications) are a plus

## Suggested Resume Keywords

End User Support, IT Support Specialist, Desktop Support, IT Service Management, Majid Al Futtaim, Ticketing Systems, Technical Troubleshooting, IT Asset Management, Escalation Management, Helpdesk Operations, ITIL, Enterprise IT Support

## About Majid Al Futtaim

[View full company profile](https://get9to5jobs.com/company/majid-al-futtaim/)