---
title: "End User Support Senior Specialist – Majid Al Futtaim"
url: https://get9to5jobs.com/job/end-user-support-senior-specialist-majid-al-futtaim-2/
type: job
company: "Majid Al Futtaim"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-14
valid_through: "2026-11-13"
---

# End User Support Senior Specialist – Majid Al Futtaim

Majid Al Futtaim is hiring an End User Support Senior Specialist in Dubai – a senior IT support role responsible for keeping employees across the group’s various business units productive, resolving hardware, software, and systems issues at a level beyond first-line helpdesk support.

The role covers escalated technical support across desktops, laptops, mobile devices, and common enterprise software, along with ownership of recurring issue patterns – identifying where the same problem keeps resurfacing and fixing the underlying cause rather than just resolving each ticket individually. Given Majid Al Futtaim’s size and the breadth of its business (shopping centres, hotels, retail, entertainment), this role likely supports a genuinely diverse set of end users and use cases, not a single office environment.

It suits an experienced IT support professional who’s moved beyond basic helpdesk troubleshooting and is comfortable owning more complex technical issues, mentoring junior support staff, and working across a large, varied organization rather than a single small office setup.

## Requirements

- Several years of experience in IT end-user support, with demonstrated progression beyond entry-level helpdesk work

- Strong troubleshooting skills across desktops, laptops, mobile devices, and enterprise software

- Experience with IT service management tools and ticketing systems

- Ability to identify and resolve recurring issues at a root-cause level, not just case by case

- Strong communication skills for supporting non-technical staff across a large organization

- Comfort mentoring or guiding junior support team members

## Suggested Resume Keywords

End User Support, IT Support Specialist, Majid Al Futtaim, Helpdesk Escalation, IT Service Management, Root Cause Analysis, Desktop Support, Enterprise IT, Dubai IT Jobs, Technical Support

## About Majid Al Futtaim

[View full company profile](https://get9to5jobs.com/company/majid-al-futtaim/)