---
title: "Customer Service Advisor – instashop – Talabat"
url: https://get9to5jobs.com/job/customer-service-advisor-instashop-talabat/
type: job
company: "Talabat"
salary_min: ""
salary_max: ""
location: "Dubai"
employment_type: "full_time"
date_posted: 2026-10-15
valid_through: "2026-11-14"
---

# Customer Service Advisor – instashop – Talabat

instashop, headquartered in Dubai and part of the Delivery Hero family since 2020, runs an online local marketplace across the UAE and Egypt, and the Customer Service Advisor role is the direct line between that marketplace and the people actually using it. Every order that goes slightly wrong, a late delivery, a substituted item, a payment issue, ends up in this role’s queue.

The day-to-day work involves handling customer inquiries and complaints across channels (likely chat, email, and phone), troubleshooting order issues in real time, and resolving problems in a way that keeps the customer willing to order again. Because q-commerce depends on speed and reliability, customer service here often means defusing frustration from someone who expected a fast delivery and didn’t get one, which calls for genuine composure and empathy rather than a scripted response.

Being part of Delivery Hero’s global network means instashop’s customer service function benefits from established processes and systems used across a much larger, more mature organization, rather than operating as a standalone startup support team.

It suits someone naturally patient and solution-oriented, comfortable handling a steady volume of customer issues without losing warmth or attention to detail on any individual case.

## Requirements

- Prior experience in a customer service, support, or call center role, ideally in e-commerce or delivery/logistics

- Strong problem-solving skills with the ability to resolve order and delivery issues quickly and fairly

- Clear, empathetic communication skills across chat, email, and/or phone channels

- Ability to stay calm and professional when handling frustrated or upset customers

- Comfort working with customer service software/CRM tools and following structured resolution processes

- Flexibility to work shift-based schedules aligned with marketplace order volume patterns

## Suggested Resume Keywords

customer service, customer support, e-commerce, q-commerce, order resolution, instashop, Delivery Hero, complaint handling, customer experience, CRM

## About Talabat

[View full company profile](https://get9to5jobs.com/company/talabat/)